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Blaze not charging

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‎02-15-2019 12:54 - last edited on ‎02-23-2019 08:49 by Moderator Alum

‎02-15-2019 12:54 - last edited on ‎02-23-2019 08:49 by Moderator Alum

so I got my Fitbit blaze on Christmas and I loved it! But last week my Fitbit died completely so I plugged it in and had it in overnight and now it won’t even turn on or show that it’s charging. And on my Fitbit app it says that it still has half the battery left (even though it’s been on the charger for days now)I’ve only had this for about almost 3 months now, I’m so upset! Does anyone else have this problem? Or knows how to fix it?

 

Moderator edit: Title

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‎02-16-2019 22:42

‎02-16-2019 22:42

Hello and welcome to the forums @Savannarose

 

You'll need to get with customer support about this since you're under warranty. They can see more on their end about your Blaze's battery. I'll see if a Fitbit Moderator can't stop by and give you an assist.

 

Glad you're with us.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-23-2019 08:55

In response to Odyssey13

‎02-23-2019 08:55

Hi @Savannarose, welcome to the community! Please apologize the delay in my response. Thank you for your feedback regarding Blaze. I am glad to hear that you love it. I contacted support to share your situation with them, and they confirmed that you opened a case with them. Please let me know if you need any further assistance. 🙂

 

@Odyssey13  nice to hear from you again. Thank you for reaching us out. 

 

Hope you have a great day!

Lucia | Community Moderator, Fitbit

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