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Blaze not charging

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‎07-08-2019 11:54 - last edited on ‎07-09-2019 17:57 by Fitbit Moderator

‎07-08-2019 11:54 - last edited on ‎07-09-2019 17:57 by Fitbit Moderator

Hi All, I got the Blaze as a Christmas present Christmas just past, it has just failed to charge I have tried all recommended options cleaned the contacts, reset the watch used several leads with no joy, as per the android app the watch syncs and shows a battery of medium state but when I remove it from the charger it shows a depleted battery symbol?

Any help appreciated? 

 

Moderator edit: updated subject for clarity

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‎07-09-2019 17:58 - last edited on ‎09-09-2024 12:56 by Fitbit Moderator

‎07-09-2019 17:58 - last edited on ‎09-09-2024 12:56 by Fitbit Moderator

Hi @Paddy3260. Welcome to the Community Forums!

Thanks for sharing details about your Blaze behavior, as well for the steps that you've tried. You did a fantastic job! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

Catch you later! Smiley Happy

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‎07-11-2019 10:11

In response to LizzyFitbit

‎07-11-2019 10:11

Hi Lizzy, 

 

What is the response time as I haven't heard from the support team as of yet?

 

 

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‎07-23-2019 15:00 - last edited on ‎09-09-2024 12:19 by Fitbit Moderator

In response to Paddy3260

‎07-23-2019 15:00 - last edited on ‎09-09-2024 12:19 by Fitbit Moderator

Hi @Paddy3260, it's great to see you again. I'm sorry for my delayed response.

Thanks for getting back. I've checked with our team that they already provided you with assistance. Make sure to check your inbox, spam and junk folders. If you don't find it, feel free to let me know.

Keep me posted. Woman Happy

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