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Blaze not connecting and randomly turning off

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‎07-25-2019 07:19

‎07-25-2019 07:19

Lately my blaze hasn't been connecting to my phone which it has never had this much of a problem with before. It will also randomly turn off without warning, often in the middle of a workout. Battery is fine. 

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‎07-26-2019 14:44 - edited ‎03-27-2024 12:05

‎07-26-2019 14:44 - edited ‎03-27-2024 12:05

Welcome on board @Annboll! 

If your Blaze hasn't been connecting to your phone, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your tracker is still shutting down, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-26-2019 14:44 - edited ‎03-27-2024 12:05

‎07-26-2019 14:44 - edited ‎03-27-2024 12:05

Welcome on board @Annboll! 

If your Blaze hasn't been connecting to your phone, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your tracker is still shutting down, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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