Blaze not connecting to Samsung S8

[Sassy_38]

Device confirmed as faulty.

Moderator edit: subject for clarity

[WendyB]

See this thread where someone got it set up successfully

https://community.fitbit.com/t5/Blaze/Blaze-being-able-work-with-my-S8/m-p/1951182/thread-id/55585/h...

[Rich_Laue]

Are you referring to the Galaxy S8 which are now on the supported list, and works for my 3 siblings and me. 

They have no problems, I have occasional syncing problems. 

[Sassy_38]

Fitbit confirmed its faulty

[AlejandraFitbit]

Welcome to the Forums @Sassy_38, thanks for troubleshooting this by yourself and @WendyB, @Rich_Laue for stopping by.

There are some users that aren't having issues connecting their trackers to their Samsung S8 but there are some that are experiencing some issues. I would like to know if you have tried to restart your Fitbit? If you haven't, I recommend restarting it. After this process, make sure you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you keep having issues, keep in mind that you can always use another device to paired your Blaze and then from your phone, just log in to your account.

I hope this helps, let me know the outcome. 

[Sassy_38]

Device was confirmed as faulty

[Sassy_38]

Device is confirmed as faulty

[DHKent]

I, too, am having trouble. I  just updated my Samsung S6 to S8. My Blaze will not synch. I have tried all the recommeendations suggested on the website and nothing seems to be working. I have been using my Ftbit successfully for two years now so am not a novice. Help! Will I have to purchase a new Fitbit to be compatible with my new phoe?

[Sassy_38]

Device has been confirmed as faulty 

[SunsetRunner]

I'm new to fitbit, just bought a Blaze yesterday. I went to fitbit.com/setup, created an account, downloaded the app from google onto my S8 and opened it. It asked for the four digit code being displayed on the blaze, (which I hadn't even noticed until then), and once I entered the code it started syncing with my S8.

Hope this helps.

[Sassy_38]

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Fitbit confirmed its a fault.

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[Rich_Laue]

Yes @Sassy_38 Fitbit has confirmed that it is faulty, did they offer some type of resolution? 

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I want to thank you all for the information provided here. If you have a Samsung Galaxy S8/S8+, I recommend taking a look at this post, where you will be able to find more information about the issues you are having. 

I hope this helps, catch you later.