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Blaze not connecting to phone when starting an exercise

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‎08-23-2019 15:36 - last edited on ‎08-26-2019 11:45 by Fitbit Moderator

‎08-23-2019 15:36 - last edited on ‎08-26-2019 11:45 by Fitbit Moderator

When i select run on the blaze, it goes to the screen where it says connecting to phone, then all it says is couldn't find phone and then check Fitbit app. What am I supposed to be checking for. I recently reset the watch as the screen was flickering. 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 11:43 - edited ‎08-26-2019 11:50

‎08-26-2019 11:43 - edited ‎08-26-2019 11:50

@Bagwell Welcome to the Community Forums. I'm sorry for the late response.

 

Keep in mind that in order to successfully connect your phone with your tracker, it needs to be a compatible device with the Fitbit app. Please check our list of compatible mobile devices to confirm that your phones is included. 

 

Please make sure to follow the tips and recommendations provided here: How do I use the Fitbit app to capture GPS data?

 

Also, I'd recommend to take a look at the help article: How do I track my workouts with my Fitbit device? 

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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‎04-25-2020 14:47

In response to MarreFitbit

‎04-25-2020 14:47

My blaze has always connected now it will not. Is there other guidance than those articles? Anyone able to check account setting etc? 

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