Blaze not connecting via Bluetooth

[craig_angela]

Hi I purchased my Blaze today and have been trying to set it up. I did read somewhere that the battery charging signal doesn't show up until it has been set up is this true? Also my S4 can pick up the Blaze in bluetooth but it will not communicate with Blaze. It either says Pairing is rejected by Blaze or Unable to communicate with Blaze. Anyone know how to fit this? I have tried resetting the Blaze and I have also tried turning my bluetooth on and off as well as pressing scan. Driving me crazy. Thanks

[SteveH]

Fitbits are unusual in that the pairing has to be done via the fitbit app and not via the phone's bluetooth settings.

Assuming that you've had it on charge for a while I would just go ahead with the setup and see what happens.

I have found the display on the Blaze to be inconsistent when charging. Sometimes I see the full battery charging display, other times I only see a small animated battery display in the top left of the display.

[craig_angela]

Thanks for your reply. I have been trying through the app and when it wouldn't work I orginally thought it was the battery but then tried to search via the Bluetooth directly and that was where I found it would sync. I hqve put it in charge not that any icon is showing when charging and will see what it's like in a couple of hours.

[SunsetRunner]

@craig_angela if you've only just got the Blaze and not set it up yet then the battery icon while charging won't show. Perversely it needs to set up and update before that icon will show.

Good luck

[SilviaFitbit]

@craig_angela Welcome to the Community! The battery icon will show just when you just plug it in. However, after a few seconds it will show you the normal display and the little battery icon in the right corner. You can tell it's charging if the battery is filling up or you can open the charging craddle and close it again if you see the battery icon, that means it's charging. 

You shouldn't sync your Blaze using the Bluetooth directly because it won't sync. Instead, you should follow this procedure to set it  up to your app. 

Thanks for your input @SunsetRunner @SteveH . 

Hope this helps. Let me know how it goes. 

[craig_angela]

Hi Thanks to everyone I still dont have the answer I need. @SunsetRunner @SteveH

I am trying to set it up through the app. I took off my flex from the account so I could set up the Blaze. It comes up with 3 options and the options are


1 make sure the power is on

2 try resetting the fitbit by holding the 2 buttons for 10 seconds.

3 Make sure your Bluetooth is on. 


I have done all these over and over again and it still won't connect. I have tried overnight to charge the blaze up with no icons on the blaze when charge as well.

Please help?

[SunsetRunner]

@craig_angela remove the pairing you have for the Blaze, remove the Blaze from your account and restart your phone. Reset the Blaze (left and bottom right buttons together for about 10 secs, until logo appears). Ensure Bluetooth is on but don't pair yet. Launch app and add new device (Blaze).

Hopefully this might kick start it, assuming you have enough battery left.

[craig_angela]

Hi Thanks. I am unable to even pair the Blaze to my phone and it is not even set up in my fitbit app so I can't remove it as there is nothing to remove. In my Bluetooth on my phone it can see the Blaze so I know the phone can see my Blaze. I am not pairing it through Bluetooth this way as I know it won't work. Just trying to do it through the app as I am meant to be.

When you set up it says to turn the power on. The screen it shows is the fitbit logo with fitbit.com/setup on the Blaze. Is this right or should the screen show something else to indicate power is on? Just trying to find the route of the problem.
I am tempted to go back to the retailer I brought it from and ask for a new one.
Thanks

[Kmransom123]

@craig_angela  Since you are seeing the logo, the unit is on.  Then from the app, you choose "Set up a  Device" 

It should start from there with the set up

Here is the user guide as well:

Blaze Manual

[Rich_Laue]

@Kmransom123 is correct the Blaze must first be connected to your Fitbit account though the App. Then the app will then pair yoqaur Blaze to the phone, ypu will not be able to directly paor tour Blaze.
I suggest doing the reset @ craig_angela suggests and restart the phone first.

For the Battery icon while the www.firbit.com/setup is showing, there will be no indication of the battery charging.

[craig_angela]

Thanks @Rich_Laue and @Kmrandsom123
This is still not working.
Frustrating!
Not sure where to go from here. I have even tried set up with a new fitbit account and uninstallling the app and reinstalling and it is still not working.

[Aethos]

I'm having the exact same issue. I have a Samsung Note 5. I've tried everything described here.

[Aethos]

I'm having the exact same issue. I have a Samsung Note 5. I've tried everything described here. And getting nowhere.

[SunsetRunner]

@craig_angela sorry to hear you're having so much frustration with setting your Blaze up. If it's any consolation, it took my 5 hours of non stop reboots, app removal and reinstallation, Blaze restarts before I succeeded. I was sat in front of the TV to kill time pressing buttons for the whole day! Thankfully I eventually got there. It can take time, though I've no idea why. It is certainly something Fitbit needto sort out, as some breeze through but others really struggle. I think it is all to do with internet access to the Fitbit servers, as the Blaze needs to "phone home". SO make sure whatever you are setting up on, be it phone or computer, as a good network signal and strong internet connection.

Other than that, make sure your Blaze has a good charge and perservere. Good luck. Of course, the alternative is to ping Customer Services and try and get an exchange 🙂

[SunriseRunner41]

The problem is that you are trying to pair an Android phone. It took me forever to do it and what I now realize after having the Blaze for about a week is that with Fitbit using BLE, it is turning off your WiFi, which will make it impossible to have a smooth update and subsequent syncs throughout the day.

From my research, this is the problem:

---

the frequency at which an app that has this functionality tries to connect to these BLE beacons interrupts your WiFi connection. Traditionally, Bluetooth only scans for Bluetooth devices when you tell it to. With BLE, it will scan for BLE beacons at a much higher frequency. Bluetooth and WiFi signals use the same antenna to connect, so if BLE is constantly looking for beacons, this means that you won’t be able to connect to WiFi.

In order to correct this issue, the app that’s using BLE functionality needs to lower the amount of times it tries to look for BLE beacons. GasBuddy, for example, recently updated their app to correct this issue.

---

It will eventually take, but it will be (as you already know) very tedious.

[Rich_Laue]

I don't know it took me 8 minutes to connect the Bkaze and load the new firmware on the Galaxy S5..
This is the first o can remember a mention of 3iFi being a problem..

[SunriseRunner41]

Right now, a lot of people may not even realize what is going on with their phone. It wasn't until I started noticing my WiFi signal being consistently disrupted that I even began to research the problem and that is when I came across the issue that was happening to me and others that are using tech that depends on Bluetooth Low Energy.

Since I turned off the Bluetooth on my phone, it has had absolutely no issues regarding my WiFi. Most of the people that keep getting kicked out of their updates is because they can't keep a WiFi signal. The reason that they can't is because of how the Fitbit app is interacting with their phone.

[8seconds]

After reading this, I switched off wifi on my Lumia 950 and what do you know, finally connected and sync was successful. Fitbit take note, this person has figered out what you need to fix. I had also noted when the Blaze was connected to my Samsung Galaxy Note 10.1 2014 it was randomly crashing my wifi access on the tablet. This needs to be fixed asap.

[SunriseRunner41]

Yeah, it will probably take a lot of people getting frustrated to no end before they figure out exactly what is now going on with their phone and their Fitbit. Fitbit may also lose a lot of needless money in replacing trackers that have no issue due to their app not being properly calibrated.

I'm glad you were able to quickly find the solution for your situation, though. That was a frustrating week for me.

[nlmux]

I had these same problems yesterday and it took me hours to get the Blaze re-set up. It had been working fine for a week and then just quit working. Once I uninstalled the app, etc., I couldn't get it all set up again, despite many attempts and variations. Why it suddenly worked on an old tablet I have is a mystery. I was convinced it was a Bluetooth problem with the Blaze. Reading that I'm not alone in the last few days makes me wonder whether it is a WiFi problem and/or if it's a problem with Fitbit.com servers. I'm not a tech person by any means, so may not have a clue what I'm talking about. Just throwing out the idea that it might be something on the Fitbit.com side rather than the user side.