03-10-2016 23:41
03-10-2016 23:41
03-11-2016 00:42
03-11-2016 00:42
Fitbits are unusual in that the pairing has to be done via the fitbit app and not via the phone's bluetooth settings.
Assuming that you've had it on charge for a while I would just go ahead with the setup and see what happens.
I have found the display on the Blaze to be inconsistent when charging. Sometimes I see the full battery charging display, other times I only see a small animated battery display in the top left of the display.
03-11-2016 01:02
03-11-2016 01:02
03-11-2016 02:13
03-11-2016 02:13
03-11-2016 08:51 - edited 04-14-2016 14:25
03-11-2016 08:51 - edited 04-14-2016 14:25
@craig_angela Welcome to the Community! The battery icon will show just when you just plug it in. However, after a few seconds it will show you the normal display and the little battery icon in the right corner. You can tell it's charging if the battery is filling up or you can open the charging craddle and close it again if you see the battery icon, that means it's charging.
You shouldn't sync your Blaze using the Bluetooth directly because it won't sync. Instead, you should follow this procedure to set it up to your app.
Thanks for your input @SunsetRunner @SteveH .
Hope this helps. Let me know how it goes.
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03-11-2016 12:05
03-11-2016 12:05
03-11-2016 12:32
03-11-2016 12:32
03-11-2016 13:15
03-11-2016 13:15
03-11-2016 13:24 - edited 03-11-2016 13:26
03-11-2016 13:24 - edited 03-11-2016 13:26
@craig_angela Since you are seeing the logo, the unit is on. Then from the app, you choose "Set up a Device"
It should start from there with the set up
Here is the user guide as well:
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
03-11-2016 13:42
03-11-2016 13:42
03-11-2016 13:48
03-11-2016 13:48
03-11-2016 20:43
03-11-2016 20:43
03-11-2016 20:46
03-11-2016 20:46
03-12-2016 01:28
03-12-2016 01:28
@craig_angela sorry to hear you're having so much frustration with setting your Blaze up. If it's any consolation, it took my 5 hours of non stop reboots, app removal and reinstallation, Blaze restarts before I succeeded. I was sat in front of the TV to kill time pressing buttons for the whole day! Thankfully I eventually got there. It can take time, though I've no idea why. It is certainly something Fitbit needto sort out, as some breeze through but others really struggle. I think it is all to do with internet access to the Fitbit servers, as the Blaze needs to "phone home". SO make sure whatever you are setting up on, be it phone or computer, as a good network signal and strong internet connection.
Other than that, make sure your Blaze has a good charge and perservere. Good luck. Of course, the alternative is to ping Customer Services and try and get an exchange 🙂
03-12-2016 22:06 - edited 03-12-2016 22:08
03-12-2016 22:06 - edited 03-12-2016 22:08
The problem is that you are trying to pair an Android phone. It took me forever to do it and what I now realize after having the Blaze for about a week is that with Fitbit using BLE, it is turning off your WiFi, which will make it impossible to have a smooth update and subsequent syncs throughout the day.
From my research, this is the problem:
the frequency at which an app that has this functionality tries to connect to these BLE beacons interrupts your WiFi connection. Traditionally, Bluetooth only scans for Bluetooth devices when you tell it to. With BLE, it will scan for BLE beacons at a much higher frequency. Bluetooth and WiFi signals use the same antenna to connect, so if BLE is constantly looking for beacons, this means that you won’t be able to connect to WiFi.
In order to correct this issue, the app that’s using BLE functionality needs to lower the amount of times it tries to look for BLE beacons. GasBuddy, for example, recently updated their app to correct this issue.
It will eventually take, but it will be (as you already know) very tedious.
03-13-2016 21:28
03-13-2016 21:28
03-14-2016 18:40
03-14-2016 18:40
Right now, a lot of people may not even realize what is going on with their phone. It wasn't until I started noticing my WiFi signal being consistently disrupted that I even began to research the problem and that is when I came across the issue that was happening to me and others that are using tech that depends on Bluetooth Low Energy.
Since I turned off the Bluetooth on my phone, it has had absolutely no issues regarding my WiFi. Most of the people that keep getting kicked out of their updates is because they can't keep a WiFi signal. The reason that they can't is because of how the Fitbit app is interacting with their phone.
03-16-2016 05:21
03-16-2016 05:21
03-16-2016 15:54
03-16-2016 15:54
Yeah, it will probably take a lot of people getting frustrated to no end before they figure out exactly what is now going on with their phone and their Fitbit. Fitbit may also lose a lot of needless money in replacing trackers that have no issue due to their app not being properly calibrated.
I'm glad you were able to quickly find the solution for your situation, though. That was a frustrating week for me.
03-16-2016 16:16
03-16-2016 16:16
I had these same problems yesterday and it took me hours to get the Blaze re-set up. It had been working fine for a week and then just quit working. Once I uninstalled the app, etc., I couldn't get it all set up again, despite many attempts and variations. Why it suddenly worked on an old tablet I have is a mystery. I was convinced it was a Bluetooth problem with the Blaze. Reading that I'm not alone in the last few days makes me wonder whether it is a WiFi problem and/or if it's a problem with Fitbit.com servers. I'm not a tech person by any means, so may not have a clue what I'm talking about. Just throwing out the idea that it might be something on the Fitbit.com side rather than the user side.