Blaze not counting all my steps

[Smackeye]

Anyone else having issues regarding their Blaze not counting/acknowledging all their steps?
I can walk for 2 minutes without my Fitbit registering any steps then suddenly it kicks into life.
I wear it on my non dominant wrist and even tried swinging my arms to create sufficient motion but to no avail.
Compared to a work colleague who has a HR I'm over 2K steps down on him even though we cover the same distance.
I've tried restarting my Blaze but that hasn't cured my steps problem.
Not sure if I need to get it replaced.
Thanks

[Beeda]

That’s awful yeah mine does the same thing but not the heart rate just the steps good luck and please let me know how you go 🙂

Sent from my iPhone

[Wodie]

adjust your stride length in advanced settings

[meresydotes]

@Wodie Stride length affects distance, not the number of steps counted. Blaze has a bug. Fitbit has never expressed any interest in fixing it. 

[AliciaCA]

So I spoke to a rep who tried to help and eventually hooked me up with a new unit coming in the mail.

Ironically, yesterday my app told me my device needed to update - which I don’t recall ever seeing before. I did the update and now my fitbit appears to be working perfectly.  ¯\_(ツ)_/¯  we’ll see how long this lasts but maybe this update actually solved the problem. 🤞🏻

[MikeS1971]

@AliciaCA Are you saying that the recent updater finally fixed this year old issue? I stopped using my Blaze and threw it in a drawer almost a year ago because of this. I may charge it and update it. If its counting steps correctly I can finally sell it and have a somewhat good conscience.

[AliciaCA]

I spoke too soon.  Yesterday my blaze took away a few minutes worth of steps from one period of exercise and I didn’t think it was a big thing. Today, I just stepped in place for around 20 minutes and it only counted about 8 minutes of steps. I highly doubt the recurrence of this problem is a result of the time change and issues surrounding it. 😒

[SunsetRunner]

I am having the issue too. Deleted auto excercise but it is still an issue. 

[Beeda]

Hi I think a lot of people have this issue I upgraded to the ionic and sometimes it doesn’t count my steps too but then it auto corrects itself I don’t know why overall I’m happy with the upgrade due to the many more things you can do with the ionic but I also miss my blaze 

[Beeda]

Hi I think a lot of people have this issue I upgraded to the ionic and sometimes it doesn’t count my steps too but then it auto corrects itself I don’t know why overall I’m happy with the upgrade due to the many more things you can do with the ionic but I also miss my blaze 

[Riccalster]

My blaze counts the same amount of steps whether I walk at 3 mph or 31/2 mph.  I have reset it but it didn't help.  Any suggestions

[Beeda]

Hi try setting your blaze to non dominant hand

Sent from my iPhone

[Riccalster]

I've checked and it is set as non dominant but thank you. Any other ideas.
I'll try anything!
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Moderator edit: personal info removed

[leadwyre]

I am so frustrated with my Blaze as well.  I have figured out through much testing that it is only recording about 65% of my steps.  I have become obsessed with it which is really counter productive.  A step should be a step.  I have read all of the other posts and glad to see that I am not crazy.  I will try restarting again.

[Riccalster]

I'm pretty bummed out too. Frustrated that I can walk at 4mph and it won't
count the steps. Might as well stick at 3 mph. I have restarted it twice
with no improvement. Let me know if you find a cure. Thanks.
Lorna

Moderator edit: personal info removed