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Blaze not counting steps after recharged

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‎06-16-2016 15:45

‎06-16-2016 15:45

I JUST purchased my Blaze. I love it. I recharged it last night and today it is counting about 1/4 to 1/3 of the steps. I have rebooted it, restarted my app, and have read through all of the forums to see if they can offer any help. I am super bummed right now cuz I know that I have more than 2400 steps at almost 4pm when I have been running patients around all day! I have it placed correctly on my wrist, it is dry, etc.... Please help!! 

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‎06-17-2016 04:46

‎06-17-2016 04:46

A warm welcome to the Forums @GetupGetmoving. Thanks for troubleshooting this issue by yourself. I recommend Restarting your Blaze a couple of times more. If after this restart you keep seeing that it is not being accurate, feel free to contact our Support Team since they have the proper tools to see the information that your tracker is recording. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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