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Blaze not counting steps

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‎09-08-2017 08:15

‎09-08-2017 08:15

My Blaze will undercount my steps. I have tried reconnecting it to the app as I saw suggested on here but still no improvement. I will check it once and continue with my active job and an hour later the count is the same. 

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‎09-08-2017 10:44

‎09-08-2017 10:44

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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