Blaze not displaying heart rate / sleep tracking and steps issues.

[Niecy17]

No heart rate display, sleep tracking is way off, steps are behind,too.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Niecy17, I hope you're doing well, it's nice to see you around. 

Thanks for bringing these issues affecting your Versa to my attention. Tell me, have you restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If you have already, I would like to suggest you the following:

• For the heart rate issue: Change the clock-face you're currently using for a Fitbit one, sometimes 3rd party clock-faces do not update correctly the heart rate. If this doesn't work, turn off Heart Rate from the Versa by tapping on the Settings app and going to Heart rate. Wait 10 seconds and turn it back on. 
• For Sleep Stages: Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:
  1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
  2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
  3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

  When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

  • For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
    • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
  • Do you have at least 3 consecutive hours of sleep?
    • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
  • Your tracker's battery isn't at a critically low level prior to falling asleep.
  • Your device is tracking and syncing heart rate data.
    • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
  • Your Fitbit App is updated to the latest version.
• For Steps: Same as with heart rate, change the clock-face because, as mentioned before, some 3rd party clock-faces have trouble updating the data showing on screen. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Niecy17]

Hi, thank you for getting back to me. I have a Fitbit Blaze. I made no
adjustments that would have caused this. Heart rate is on auto. I have
tried changing it to on. I have tried rebooting the phone, resetting the
Blaze, uninstalling and reinstalling the app. It just stopped working
properly. The firmware doesn't indicate that it needs updating. My miutes
of activity seems to lag, too. The sleep tracking indicated 2 hours of
sleep yesterday, when it was overnight sleep. Hopefully they fix the issue
soon, or have an alternate app we can use for down time repair if this app.
I still don't have heart rate displayed on this app, it's stuck on resting
heart rate of 57 bpm.

[MarcoGFitbit]

Hello @Niecy17, I hope you're doing well, thanks for taking the time to reply. 

Thanks for coming back and let me know you have already tried the troubleshooting steps above. At this moment I would like to ask you to wear your Blaze on your non-dominant hand when going to sleep and monitor it for the next night. 

When it comes to your active minutes, please keep in mind that Fitbit devices calculate active minutes using metabolic equivalents (METs). METs help measure the energy expenditure of various activities. Because they do so in a comparable way among persons of different weights, METs are widely used as indicators for exercise intensity. For example, a MET of 1 indicates a body at rest. Fitbit devices estimate your MET value in any given minute by calculating the intensity of your activity.

You earn active minutes for activities at or above about 3 METs.  To stay in line with the Center for Disease Control's (CDC’s) “10 minutes at a time is fine” concept, minutes are only awarded after 10 minutes of continuous moderate-to-intense activity.

Finally, about your heart rate displayed on the app Dashboard, I would like to suggest you to enable All-day Sync, this will establish a Bluetooth connection with your phone making it easier to sync. This will also make your current heart rate show up in the app when you open it and the Blaze starts syncing. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[Niecy17]

Thanks, I do an hour of high intensity cardio 5 to 6 days a week, I'm
already wearing it on my non dominant wrist. I changed sides because it
bruises and discolors my wrists no matter how loose I wear it. In the
directions it suggests changing sides, but the blaze still leaves dark
marks where the light comes from.Hope the constant bright green light isn't
causing cellular dammage. I'll have a Dr. look at that. The tiles are not
working properly. Heart rate tile, no display at all for days. Minutes
lagging behind, taking 7 to 10 minutes to display it correctly,and sleep is
a bit spotty. Looks like they may be working out bugs, but taking too many
days of my tracking time to fix them, subsequently messing up my live
stats.🤦 Look at what it says on their main page. How long will they take
to fix it?? It's not a versa, It's a Blaze. If it takes too much more
time, I will look for alternate tracking apps..

[SunsetRunner]

None of these suggestions were helpful in this instance. Thank you for trying