Blaze not holding a charge

[Stacie0302]

I just bought the Blaze & it will not hold a charge for longer than 2 days. I bought one for my mom for Xmas too... I'm wondering if this is a bigger issue. I've only had it 2 wks.

[drussell]

My Blaze is 1.5 years old and now I have that problem as well.  I talked to customer service and they were no help.  I would return it and purchase another product.

[AlejandraFitbit]

Hey there @Stacie0302, it's great to welcome you and @drussell to see you around.

If your tracker isn't holding a charge, I recommend taking a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[drussell]

I have tried all of these tips. My blaze charges completely but will not stay charged. I have turned off everything I can to extend battery life including the heart rate and it is still dying completely in less than 48 hours. I guess I will be shopping for an Apple watch too.

[Stacie0302]

Thank you @AlejandraFitbit! I've made some changes to my settings & I'll wait to see what happens. I'm sure it's not dirty as it's brand new.  I also just purchased one for my Mom so fingers are crossed this will work!

[Walston21]

Blaze not holding charge

[AlejandraFitbit]

Thanks for the information @Stacie0302, @drussell and @Walston21 great to see you here.

@drussell, since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance. @Stacie0302, I would like to know if the instructions provided worked for you, did you notice any different in the Blaze battery life? And @Walston21, have you checked my previous post and follow the steps there? If you haven't, please do.

Hope to hear from you soon.