Blaze not holding a charge

[Siddersscfc]

Had Blaze in March 2018.. already the battery is about as much use as a chocolate teapot, tried all the usual stuff posted on the forums but alas I am still getting no more than 4 hours out of Bat life... does this need replacing, I believe it is still under warranty? By the way this is the second major issue in less than 8 months .. poor 😞

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Siddersscfc.

If your Blaze isn't holding a charge, I recommend taking a look at this post and follow the instructions provide there. About your warranty inquiry, you can click here to see our warranty policy.

Let me know how it goes. 

[Siddersscfc]

Hi, I went through the fit bit support in the end. They asked me to do a full battery drain so they could monitor the usage. They confirmed that the battery was indeed faulty as the drain was less than 6 hours. I was eligible for a replacement, it turned out they no longer supply the blaze so I have been upgraded to the surge. Fingers crossed this unit will be more reliable than the blaze. First class support from the Fitbit support team though 10/10 for the support. 

[AlejandraFitbit · Accepted solution]

Thanks for the update @Siddersscfc.

Those are great news, I am glad to hear that you contacted our support team and that they offered you a solution. Enjoy your new Surge and if there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!