Blaze not holding a charge

[Laurasa16]

My blaze doesn’t hold a charge longer than three hours 

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hello @Laurasa16, welcome to the Fitbit Community forums. Sorry for the late reply. 

Thank you for sharing this information about what you've been experiencing with the Blaze's battery that is draining too fast. The battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary. However, it certainly shouldn't last for just three hours. 

Before considering other options, please make sure that you've followed the steps provided in this article: Can I improve my Fitbit device's battery life?

Please keep me posted on the outcome. 

[danclarkson]

My (18 months ago) Blaze's battery has been gradually deteriorating also, and now only holds charge for about half a day.  So I think there's definitely some sort of issue with the hardware....

[DavideFitbit]

Hi, welcome to the Community forums @danclarkson, and thank you for confirming that you're also having trouble with the battery of the Blaze draining too fast, or that it has been deteriorating. 

Please let me know if you already tried the steps mentioned here previously, and let me know if you notice any change in the battery life of your Blaze. 

Thank you again for sharing your experience. 

Keep me posted.  

[danclarkson]

Hi Davide - thanks for the reply. That article is providing information about what consumes the Blaze's battery. The usage of my Blaze hasn't changed in the 18 months since I've had it, yet now only lasts 3 or 4 hours whereas several months ago was lasting 3 or 4 days. So the battery has definitely deteriorated - I really don't think it's not related to how the Fitbit is being used or its settings.  

It charges fine (ie. appearing to be at 100%) although I have noticed it charges very quickly to 'full' from completely empty.

[Rachelobrienxx2]

Mine is exactly same for the last week. I'm fully charging it and it will die every 2 or 3 hrs. Any tips for me 2. 

[DavideFitbit]

Hello @danclarkson, thank you for your reply and for sharing all these details. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Welcome to the Community forums @Rachelobrienxx2. I've also sent your information to the Support team for more assistance with this, but was informed that you already have a case created or that you already got in touch with them. You should be getting a reply soon.   

Keep me posted on the outcome.

[Dcrsports43]

Something has definitely been updated the last 2 weeks... my blaze has been working fine allowing for all my workouts and sleep tracking with at least a 3 day charge ... now I can’t even get thru an hour workout without it dying.,. It’s really frustrating.. I’ve turned everything off and done the restart and nothing has changed ... it is only a year and half old.. what is going on Fitbit?  

[lbmaxx]

It may be a little late to matter, since I already bought a Versa, but my Blaze has died on me several times in the last few days and I had to recharge it. Up until now it’s been fine. But since I use it every day I decided to just upgrade. I love the new Versa but I am really disappointed that my Blaze did not last longer.

[Jking446]

I’ve tried all of the steps to reset my blaze, but it will hold a charge for only 3-4 hours. It charges to 100%, but drains quickly. It happened suddenly. It was holding a charge for at least 4 days immediately prior to this problem. 

[DavideFitbit]

Hello @Dcrsports43 and @Jking446, welcome to the Community forums and thank you for confirming that you already tried the suggested troubleshooting steps.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@lbmaxx, thank you for sharing your experience with this, I understand that you've upgraded to a Fitbit Versa. Please let me know if you'd like me to send your information to the Support team for further assistance with the Blaze. 

Please keep me posted.  

[megan_graham11]

My Fitbit. Laze was bought less than 6 months ago and from Thursday past the charge won’t hold on it, after just tracking steps it’s dead within about 3 hours and after tracking an hours workout it’s dead again and needs charged. I could have went 4 days without my Fitbit needing charged. This really isn’t good enough. What is going on with them? 

[K9dancer]

I am having the same problem.  I have had my Blaze for 1 1/2 years.  I noticed yesterday it needed charging a day earlier than it normally does.  I put it on the charger and it was showing completely drained which has NEVER happened.  Once it was fully charged, I put it back on, went to bed and it was totally drained this morning.  I do not use any alarms or many of the other features.  I have always really loved Fitbits, but the Blaze was not cheap and this may be my last one if this problem can’t be fixed.

When I found it discharged this morning, I took the steps to shut it down and reset it, so will see if that helps.

[K9dancer]

So, I restarted the Blaze and I have cleaned all the contacts.  It had a full charge when I put it back on at 7:15 this morning.  It’s now 9:15a.m.  2 hours later.  Battery is drained.  That is just plain not right.  I am not willing to put out that kind of money for something to be no good in 18 months.  

[Jul3s22]

My Fitbit is having the same issue. I have tried all the troubleshooting steps and it does not last longer than 3 hours despite a full charge. 

[LizzyFitbit]

Hi @megan_graham11 and @Jul3s22, welcome to the Community Forums. @K9dancer, it's great to see you around.

@megan_graham11, thanks for letting me know about your Blaze. I see your point of view and I'm sorry that you're going through this situation. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

@Jul3s22, I'm sorry that you've had this experience, and thanks for sharing detailed information about your Blaze. You've done an amazing job with the troubleshooting steps! I've gone ahead and requested a case for you so our Support Team can give you a hand. Make sure to check your inbox.

@K9dancer, thanks for joining the conversation, as well for the troubleshooting steps that you've tried. Just to confirm, is your device usually charged by plugging the charging cable in a USB port from a computer or UL-certified USB wall charger. Also, have you reviewed our help article for tips to improve the battery life?

Keep me posted.

[K9dancer]

I have charged the Blaze the same way I always have.  Nothing has changed.  I have also done all the trouble shooting things.  I do not use any of the features like music, alarms, etc.  It’s exactly what I have always been doing and NEVER had a problem.  I find it interesting that there are so many others having the EXACT same problem right around the time of an update.  

I have reviewed all your articles.  I’ve had Fitbit in one form or other for 5 years.  I always look online first to try to figure it out myself.  

This has me frustrated and stumped.  They were not an inexpensive item and I notice they don’t even make them any more, so it just makes me think that the company found a problem with them and quit making them to try to force people to buy up.

OK, update.  The person I spoke with in customer service told me to charge it to 100%, then sync it 2 or 3 times.  I did that 2 hours ago.  It was 100%.  The battery is now drained AGAIN.

[Bv2]

Exactly describes my experience 

[K9dancer]

I called customer service again and told them I had charged to 100% and synced it 3 or 4 times.  Within 3 hours, it was dead again.  They said to me, “Yes, you have a battery problem...”. Wow. Brilliant.  So, because it is past the year, they are offering me 25% off my next Fitbit.  The problem with that is, I would have to order it through their website which is US, add 20-25% for the exchange rate and probably have to pay duty.  The one that has the features I want is way more expensive, even WITH the discount.  I think they knew the Blaze had a problem and that’s why it was discontinued.  Now, everyone who bought one is screwed.  Sure, I could get another one, but I no longer trust this company.  

Tomorrow, I am going back and buying the Garmin Vivosmart.  It does everything the Blaze did (at least for what I want) and more.  Plus, it’s $179 and not so clunky as the Blaze.  

I still have my Fitbit scale, so I won’t be completely rid of them, but I am expecting that to not last much longer, given the track record.

[Christynbrooke2]

Hey you guys I'm having the same problem. I don't even get to wear mine anymore:( i miss it. Lol I have tried the steps to fixing it with no change.