Blaze not holding a charge

[Kayrobs13]

I’ve had my Fitbit for about a year and a half and haven’t had any problems with it. Recently it’s only been holding a charge for 3-4 hours. I’ve tried charging it all night and I’ve plugged it into different outlets. I’ve cleaned the charger and sensor on the Fitbit. Any suggestions?

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @Kayrobs13. Great to have you in the Fitbit Community Forums! 🙂

I'm very sorry to hear you're having problems with the battery on your Fitbit Blaze and thanks a lot for what you've already tried to get your Blaze to work.

I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

I'll be looking forward for your reply.

[Paulieuk73]

Hi. I am having the same issue. The battery was flat this morning on the tracker so I charged it until it was full. I took it off charge about 11am and the battery is flat again now at 4pm. I have synched a couple of times today. Can you look into what is happening? 

[FerdinandFitbit]

Welcome to the Forums @Paulieuk73! 🙂

I'm sorry you're also having problems with your battery and I'll be happy to help you out!

However, I spoke with our Support Team and it seems that there's no tracker paired under the email address associated to your Fitbit Community user. If it's paired to a different email address, please, let me know (don't share the email address here) and I'll be happy to guide you through the process!

I'll be looking forward for your reply!

[Paulieuk73]

That's strange as it is paired with my app and all my activities are on my dashboard. How do I resolve this? 

[FerdinandFitbit]

Thanks for getting back @Paulieuk73! 🙂

That is very strange...  In this situation, I've gone ahead and escalated your case to the Support Team directly, so they will be happy to see what could be going on with the tracker not showing up and once they're able to check that, they will be able to help you out further.

Please just keep an eye on your inbox for more instructions and if you need any additional help, please, let me know!

[Paulieuk73]

Thanks alot

[law1973]

My fitbit Blaze is only 2 months old and it has stopped holding charge.  To say I'm unhappy with Fitbit comments is an understatement.  The facilities on it is one of the reasons I was purchased the product in the first place 😞

[FerdinandFitbit]

A warm welcome to the Community Forums @law1973! 🙂

I'm very sorry that you're having problems with this as well. That's definitely not the impression we'd like you to have. I've also escalated your case to the Support Team for them to assist you with this. Keep an eye on your email inbox for more instructions and hopefully we'll have you back on track in no time!

Let me know if there's anything else I can do for you!

[Willotree]

Hello, 

I am also having a problem with my charge. It will not charge at all. Please advise. Thanks greatly! I love my Fitbit and do not want to lose it

[FerdinandFitbit]

Hi @Willotree! Great to see you in the Forums! 🙂

I'm sorry you're having problems with the battery on your Blaze too! But don't worry, I'm pretty sure that our Support Team will be able to get you back on track in no time! 🙂

I've escalated your case to the Support Team. Keep an eye on your inbox for more instructions and let me know if there's something else I can do for you!

[Willotree]

Thank you!

Sent from my iPhone

[Kayrobs13]

Thank you for the help! I noticed today that only one of the lights on the sensor is blinking, I realize this might be why it isn’t holding charge. What should I do? 

[FerdinandFitbit]

Hi @Kayrobs13. Thanks for getting back! 🙂

Thanks a lot for sharing this information with me! I don't really think that the light on the sensor not working would have something to do with the battery not lasting as it should but I'd say these two are separate issues.

I'd ask you to please follow the instructions I provided before of putting your tracker to charge and once it's fully charged, remove it and use it as you would normally do making sure you sync ever maybe half hour or every hour for the battery behavior to be recorded in the system and for our team to be able to check this and help getting you back on track.

Once the battery dies, let me know and we'll be happy to go from there! 🙂