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Blaze not holding a charge

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‎07-24-2018 09:41 - last edited on ‎07-25-2018 04:56 by Moderator Alum

‎07-24-2018 09:41 - last edited on ‎07-25-2018 04:56 by Moderator Alum

My Blaze is less than a year old and is only holding a charge for about 5 hours. Is there any way to fix this? it used to last up to 5 days!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-25-2018 04:57

‎07-25-2018 04:57

A warm welcome to the Community @ShamrockRN.

 

If you are having issues with your tracker holding a charge, I recommend taking a look at this post and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-25-2018 05:32

In response to AlejandraFitbit

‎07-25-2018 05:32

Thanks  @AlejandraFitbit, I actually had tried troubleshooting.....but that was not the cause. I contacted customer support and they reviewed my charging/battery life logs and are replacing the Fitbit as it is still under warranty! Thanks again!!

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‎07-26-2018 04:02

In response to ShamrockRN

‎07-26-2018 04:02

Those are great news @ShamrockRN, I am glad to hear that you will be receiving a new unit. At the moment of receiving, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Keep the stepping up! Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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