Blaze not holding a charge

[DTCeci]

Hello, I received my Blaze Fitbit for Christmas and it was working fine until 2 weeks ago. For the past 2 weeks, after trying all the troubleshoots, the battery drains in less than 3 hours from a full charge. Please help. I love and enjoy my Fitbit.

Thank you

DTCeci

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @DTCeci.

Thanks for troubleshooting this by yourself. I am sorry to hear that your Blaze isn't holding a charge. Please take a look at this post and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[DTCeci]

Hi Fitbit, I’ve tried everything and my battery is not lasting. How can we resolve the problem. I depend on my Fitbit.

Thank you

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @DTCeci.

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[CrlyFry]

I'm having the same problem all of a sudden.  I've had a Surge so I know all the saving battery tricks and nothing is working.  It's also not logging my stairs.  And like you i got mine at Christmas time.  

[AlejandraFitbit]

Hey @CrlyFry, it's great to see you here.

I am sorry to hear that your Blaze isn't holding a charge and would like to know if you have already contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Aleahy317]

I am having he same issue. About 2 weeks ago the battery drains in a few hours. The time keeps changing. And when logging into the app it says it's fixing some troubles. My husbands is doing the exact same thing. With both of ours all of a sudden not working right, I don't believe it's the battery. It just seems not possible ours both would have a battery and have all the same issues starting on the same day. It's really disappointing and frustrating. 

[DTCeci]

I have tried all the solutions and nothing has worked. I am a first time fit bit purchaser and since the issue could not be resolved, I don’t know how I can recommend the Fitbit to any other friends and family.

Thank you

Sent from my iPhone