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Blaze not holding a charge

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‎09-13-2018 08:30 - last edited on ‎09-14-2018 07:51 by Moderator Alum

‎09-13-2018 08:30 - last edited on ‎09-14-2018 07:51 by Moderator Alum

My Blaze used to last for days. Until this week and is only lasting 5 hours. Not good when I want to go to the gym after work and track my workouts.

 

Very frustrating

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎09-13-2018 11:25

‎09-13-2018 11:25

Welcome to the forums!

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Also how old is it? They dont last forever

 

Hope to see you around the forums! Join in on the discussions forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-14-2018 07:56

‎09-14-2018 07:56

Hey @Ajwilly, great to see you here and @WendyB thanks for stopping by.

 

I am sorry to hear about the issues you are experiencing with your Blaze. Upon checking with our support team, I was told that you have already created a case with them, which I think is great. I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer