help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2018 13:26 - last edited on ‎10-22-2018 04:18 by Moderator Alum

‎10-21-2018 13:26 - last edited on ‎10-22-2018 04:18 by Moderator Alum

As I look through this forum, there seems to be thousands of comments about faulty battery life on Fitbit Blaze, coincidentally "after" the warranty ran out. We own two of these same products in our home, and two different problems, but both related to battery life, and both are out of warranty. So, yes, we get a 25% discount on our "next" purchase, but why were we not notified about battery issues before the warranty ran out, and what is Fitbit doing to fix this issue for those who have spent hard earned money on their products?  There is no indication whatsoever that Fitbit has fixed this problem in any of their other products, so why should I go with Fitbit in the future, especially if I have to replace it every 13 months when the warranty runs out?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎10-21-2018 13:35

‎10-21-2018 13:35

Got the Blaze as a gift in September. Had it about a month. Yesterday after a hike the battery dropped. Charged it fully. Today went to medium after 3 hours and I'm not using it for anything special. Ive tried using the fixes suggested on a few other threads. Restarting, powering off, clearing things out, etc. Any other suggestions. 2nd fitbit product in 2 years. Just not holding up for me :(. 

Best Answer
0 Votes

‎10-22-2018 04:23 - last edited on ‎07-01-2025 06:14 by Fitbit Moderator

In response to Nfdeng1

‎10-22-2018 04:23 - last edited on ‎07-01-2025 06:14 by Fitbit Moderator

It's great to see you around @Samdog99 and @Nfdeng1 welcome to the Community.

I am sorry to hear about the battery issues you are experiencing and appreciate all the efforts in trying to fix this. @Nfdeng1. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Samdog99, it's great to hear that you have received a discount. If you are interested in using it, you can take a look at this page, where you will be able to compare all of our units and see which one meet your needs.

See you around. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes