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Blaze not holding a charge

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‎11-07-2018 12:01 - last edited on ‎11-09-2018 03:57 by Moderator Alum

‎11-07-2018 12:01 - last edited on ‎11-09-2018 03:57 by Moderator Alum

Seems everyone is having issues keeping a charge since the new updates. I tried everything suggested, turned everything off, it still only holds a charge about 12 hours. Use to go four to five days. Just wondering if Fitbit will do an exchange or upgrade? I noticed you can’t even buy Blaze anymore? Maybe it’s a design flaw?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-09-2018 04:01

‎11-09-2018 04:01

It's great to see you here @Peewandie.

 

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-09-2018 06:43

In response to AlejandraFitbit

‎11-09-2018 06:43

Mine just stopped holding a charge this week as well.  Up till then I was getting up to 5 days, now maybe a day - day and a half

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‎11-10-2018 08:06

In response to ZiggyStardust07

‎11-10-2018 08:06

I ended up talking with the support team aperently this is a problem across the board , mine was still under warrenty so they offered me a replacement or 50% off a new one. Good and bad... it sucks that it didn’t even last a year,so I don’t want another Blaze, I opted for the 50% off a Versa... time will tell if it is better. I sure Hope  so, I really don’t want to have to buy a new one every year even at a discount.  

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