Blaze not holding a charge

[ALynn55]

When I am charging my Blaze, it says it is fully charged (even if the battery was just dead...). I let it stay on the charger for a long time each time (sometimes overnight!), and it will not stay charged afterwards. Sometimes it’ll die immediately after being unplugged, sometimes it’ll be 2 minutes, never more. The app is all up-to-date, which, ironically, is when this became an issue months ago. 

[JuanJoFitbit]

@ALynn55 Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Blaze turns off after you unplug it from the charger.

If you haven't done so, please clean the contacts of your Blaze and charger with a cotton swab in order to remove any dust that the contacts may accumulate. After this, restart your Blaze as described in this help article. Finally, charge your tracker again for 2-3 hours and see if the issue gets fixed after unplugging it from the charger.

Keep me posted on the outcome! 

[ALynn55]

Hi!

I did as you instructed (multiple times) and it still shuts off after it’s unplugged.

When I disconnect it from the charger and it falls into “sleep” mode or whatever it’s called when the screen goes off to save energy, it never comes back on. I’ve tried hitting the buttons, without a band on them, and I get nothing. But if I continue to use it after it’s unplugged and never let it go into sleep mode, then it stays on.

Thanks!

[JuanJoFitbit]

@ALynn55 I'm sorry for my late reply. However, since the issue persists even though you've tried the recommended troubleshooting steps, I forwarded your case to our Support team and they will be happy to follow up and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts! 

[willowagni]

My blaze does the same thing, I am so disappointed with my fitbit.  

[LizzyFitbit]

Hi @willowagni, welcome on board! I do apologize for the delay in my response.

I see where are you coming from as the Blaze was designed to motivate you and reach your goals. I've checked this concern with our Support Team and apparently they already took your case under their wings. Please keep an eye in your inbox as they'll continue helping you out.

[tc_]

Hi.  I’m experiencing the same thing.  After the recent update it wouldn’t hold a charge and I kept receiving a notification to synchronize.  I tried cleaning and resetting but nothing; it won’t turn on.

[DayandDate]

My blaze does the same thing and now the heart rate has stopped also..

[jherguth]

My blaze developed battery issues JUST after the warranty period ended. I was offered a 20% discount to buy a replacement. No thanks. 

[LizzyFitbit]

Hi @tc_ and @jherguth, it’s nice to see new members around. @DayandDate, welcome back to our forums! Thanks for letting me know about your Blaze devices behavior.

@tc_, nice work in trying some steps on your Blaze, including the restart. I was informed by our Support Team that you've got in touch with them. They'll send you an email with more instructions to help you out.

@DayandDate, just to confirm, do you mean that your Blaze isn't holding charge, or is your Blaze unable to turn on? Also, I'd suggest to perform a restart by holding the left and bottom right buttons for 10 seconds until you see the Fitbit logo displayed. This will improve your device's performance and heart rate behavior:

@jherguth, thanks for sharing that you contacted our support team. Our team constantly works on our devices to improve them based on your comments, and I appreciate your feedback. If you have more questions about the options offered to you, let me suggest to check our Warranty Policy.

[SunsetRunner]

I have tried all the suggestions.

Battery had been great for a year then all of the sudden a full charge is good for 2-3hrs for the last 3 weeks.

Not great for tracking sleep when the battery dies every night. Buying an expensive replacement is not a solution.

[therealcolin]

I am having the same issue. I have had my Blaze for 5 years, and I think the battery may be dead. Are there places in Toronto that can replace batteries for the Fitbit?

I saw how to do it on Youtube, but it requires soldering, which I don't have.

[LizzyFitbit]

Hi @SunsetRunner and @therealcolin. It's nice to see new members around.

@SunsetRunner, I see your point of view as your Blaze was design to motivate you on your daily activities. The battery should last up to 5 days, but it also depends on how frequently you use its features. I'd suggest to charge your Blaze with a USB port from a computer or a UL-certified adapter into the wall, and turn off the features you're not currently using. For more tips, please check our help article.

@therealcolin, it's great that you're checking other options to fix your Blaze. As a heads up, please note that modifying your devices voids your warranty options. You can find more about it here. Now, while the batteries aren't sold or replace per separate, I'd suggest the following steps to get your Blaze working again:

1. Clean the gold contacts on the back of the device and charging cable.
2. Restart it by holding the left and bottom right buttons for 10 seconds.
3. Try using other USB ports or UL-certified outlets to charge it.

[therealcolin]

Lizzy

I have done all that you suggest, but it does not work. 

So, my only option is to buy a new Fitbit? Why is there no place to replace the battery? This seems to be an easy fix by someone who is trained on how to do it.

Couldn't a watch repair company replace the battery? Or a fitness store that could offer this as a service?

I understand paying for a repair of $40, but I don't understand having to buy a new Fitbit Blaze at over $250.

 Are there any other fixes?

[therealcolin]

I also have ready your warranty, and it is only good for 2 years, so I guess I am out of luck.

[SunsetRunner]

"I have tried all the suggestions."
Thank you for disregarding my message. All I read is don't buy another
Fitbit.

[Cents425]

My Blaze is slowly losing charge faster and faster by the day. Can’t make it 8 hours without it going dead. I got mine towards the end of June 2018 after my husband purchased himself one in June 2018 and later also purchasing my nephew one in August 2018. All of them have had this problem. My nephews after just a couple months so he called and they sent him a new one. My husbands starting having trouble in December and said screw it and got an Apple Watch, now I’m having trouble with mine starting in March. I called today and they wanted me to do a mass sync session when fully charged and also before it dies. Who has time for that?! It’s not my issue why am I doing all the work. After 3 of this product in one family having issues it’s obvious it’s the device. So I guess we are out all of our money with nothing to show. This wasn’t our first Fitbit purchased but it’s definitely our LAST!

[LizzyFitbit]

Hi @therealcolin and @SunsetRunner, thanks for getting back. @Cents425, welcome on board!

@therealcolin thanks for trying our suggested steps and while the option to replace just the battery isn't possible, I've requested a case for you so our Support Team can give you a hand and find other options to bring you back on track. I appreciate your feedback and our team will make sure to work and improve our devices and services.

@SunsetRunner, I apologize for the misunderstanding. My intention was to exhaust our suggestions just in case you've not checked them, but thanks for confirming. I'll request a case with our Support Team so they can review this situation to help you out.

@Cents425 thanks for sharing details about your Blaze and the experiences your husband and nephew had experienced with their own devices. Although this issue has been affected other users, this isn't something that we expect, and thank you for the feedback about the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along. If you'd like me, I can request a case for them so our Support Team can take a look.

Regarding your device, let me suggest to try our team's suggestions as I'm sure they want to further investigate and gather further details about its behavior, so they can find the best option for you.

[KellyLM]

Have you had a resolution to your Fitbit blaze? I'm having the same problem. I've cleaned the charger, the sensors, shutdown, and turned back on. It's still not holding a charge 😞

[Stoz]

I can tell you what the support team will do.

Tell you that your Fitbit is out of it warranty and all they can do is offer you a 25% voucher on purchasing a new Fitbit. 

As far as I’m concerned this isn’t a solution to this problem. I really don’t expect I should pay £200 for a watch to fail just after 2 years. I’m very disappoint and won’t be purchasing a Fitbit ever again unless you are able to resolve this issue.