Blaze not holding a charge

[ALynn55]

When I am charging my Blaze, it says it is fully charged (even if the battery was just dead...). I let it stay on the charger for a long time each time (sometimes overnight!), and it will not stay charged afterwards. Sometimes it’ll die immediately after being unplugged, sometimes it’ll be 2 minutes, never more. The app is all up-to-date, which, ironically, is when this became an issue months ago. 

[Worthylady]

I have the same problem I’ve tried all of the suggestions and it still not holding a charge. I received it as a gift and I really love it I sure hope there’s a solution to this other than asking for a new one for Mother’s Day

[Stoz]

It’s not great. Fitbit have come back to me as expected. My device is out of warranty and they are offering me a discount in new tracker. If I’d have know about the shelf live if the Fitbit product before buying I would of reconsidered my purchase. Very disappointing! 

[LizzyFitbit]

Welcome to our Community @KellyLM and @Worthylady! It's nice to see you around @Stoz.

@KellyLM thanks for the troubleshooting steps performed, including to restart your device. Just to confirm, have you tried our tips from this help article?

@Worthylady, I appreciate your efforts in following our suggestions. I've gone ahead and requested a case for you so our Support Team can take a look to help you.

@Stoz, thanks for your feedback and I'm sorry to hear that your Blaze experienced the same situation. Our team constantly works on our devices to improve them based on your feedback, and we'll make sure your words aren't taken for grated.

I'll be around, so keep me posted.

[jherguth]

Agree.

[ALynn55]

It sucks! I feel like this issue has happened to a lot of people. I bough the FitBit for my boyfriend at the same time and he had the exact same problem. He just didn’t feel like looking for a resolution. 

After my post, they reached out to me via email asking when I purchased the product and where. I couldn’t remember where. It was over 2 years ago I think. I know they only have a 1 year warranty anyway.  It sucked spending over $400 for two watches to break. 

[LizzyFitbit]

Hi @ALynn55, it's nice to hear from you.

Thank you for the thorough feedback about the Fitbit environment, customer service and devices. Our team constantly works on our devices and your comments take a big impact to implement improvements This has not gone unnoticed and be sure that I will pass this along.

I see your point of view and I'd suggest to continue working with our Support Team by explaining your situation, so they can further investigate your details and continue helping you.

Let me know the outcome.

[Jeffkrez]

Hi lizzy,

I am also experiencing the same issues with my Fitbit not holding a charge (after being on the charger for several hours and showing full on the blaze and app) for longer than 4 hours.

i have completed all the troubleshooting discussed on this forum including charging on a ul charger, resetting, and turning off the blaze.  

Can you please forward my information to the support team? Thank you

[DayandDate]

I finally got through to the Fitbit customer service. I sent my Blaze in with the label they sent me. I was told a new blaze would be sent to me. I will wait and see.

[Worthylady]

Great. I finally got notified from them and I have to try a couple of things they asked me to do.

Sent from my iPhone

[LizzyFitbit]

Hi @Jeffkrez, welcome to our Community! It's nice to hear from you @DayandDate and @Worthylady.

@Jeffkrez, thanks for sharing that your Blaze has the same behavior, as well for your efforts while performing our suggested steps posted through this thread. Because those steps didn't work, I've gone ahead and requested a case for you. Our Support Team will contact you back via email, so keep an eye on your inbox.

@DayandDate, thanks for taking the time to get in touch with our Support Team, and I'm happy to know that you'll receive a new device soon. I'm sure you'll crush your steps! 😎

@Worthylady, it's great that our team got in touch with you and rest assured that they'll take care of you.

I'll be around so let me know the outcome.