Blaze not holding a charge.

[SunsetRunner]

For the last 2-3 days my Fitbit dies after having been fully charged in only 2 hours. It’s not holding a charge. I only got it a year ago! 

Help!

Moderator Edit: Clarified Subject + Format. 

[MarcoGFitbit]

Hello @SunsetRunner thanks for joining the Fitbit Community, it's great to have you on board. 🙂

I appreciate your participation in the Forums and for sharing your experience with us. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[mpaoli]

How long should someone expect to wait to hear from the higher authority? I had the same response to my chat last eve.

[SunsetRunner]

Hi MPaoli, 

I actually sent them an email after I posted this and got a response soon after. My issue has been resolved. So less than 24 hours and my new Fitbit has been ordered. Unfortunately, the battery is no good. They had me follow some steps so they could see the battery life and offered to replace my device. 

[mpaoli]

Hello, Thanks for replying! How long have you owned it?

Moderator edit: updated subject for clarity

[SunsetRunner]

I have had it about a year. Bought it when it was first released. 

[MarreFitbit]

Welcome on board @mpaoli, it's nice to see you around here! I've seen the Support Team sent you a form just right after you posted here. Please check your inbox if you haven't so, our team will be more than glad to continue assisting you. 

Hey there @SunsetRunner! We're glad to hear your issue was solved after getting in touch with our Support Team. We hope you keep enjoying your Fitbit device. 

Please don't hesitate to let us know if there's anything else we may do to assist. We're always around!