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Blaze not holding a charge

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‎06-17-2019 11:56 - last edited on ‎06-20-2019 14:22 by Moderator Alum

‎06-17-2019 11:56 - last edited on ‎06-20-2019 14:22 by Moderator Alum

My blaze doesn’t hold a charge longer than three hours 

 

 

Moderator edit: subject updated for clarity 

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22 REPLIES 22

‎07-02-2019 15:17 - last edited on ‎09-10-2024 03:56 by Fitbit Moderator

In response to Christynbrooke2

‎07-02-2019 15:17 - last edited on ‎09-10-2024 03:56 by Fitbit Moderator

Hi @K9dancer, good to see you again. @Bv2 and @Christynbrooke2, welcome to the Community Forums.

@K9dancer, thanks for getting back and sharing the requested information. Also, I appreciate you for taking the time to contact our Support Team. I see where are you coming from and I'm sorry that you've had this experience with your Blaze. This hasn't gone unnoticed as Fitbit constantly works on every product to improve them based on the Community posts. You're always welcome back to the Fitbit family.

@Bv2, thanks for joining the conversation, and I'm sorry for any issues that you've had with the Blaze. I've checked with our Support Team and apparently they already took your case under their wings. They'll work with you via email, so keep an eye on your inbox.

@Christynbrooke2, thanks for letting me know about your Blaze, as well for the steps that you've tried prior posting. You did a great job! May I know if your device is being charged with a computer or UL-certified USB wall charger? I'd also recommend to review our help article for tips to improve the battery life.

Keep me posted.

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‎07-06-2019 19:00

‎07-06-2019 19:00

My Blaze has the same issue. Disappointing, to say the least.

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‎07-08-2019 12:14 - last edited on ‎09-10-2024 03:56 by Fitbit Moderator

In response to Spacetoner

‎07-08-2019 12:14 - last edited on ‎09-10-2024 03:56 by Fitbit Moderator

Hi @Spacetoner, welcome on board! I'm sorry for my delayed response.

Thanks for letting me know that your Blaze is having the same behavior, let's work on this together. As mentioned above, the battery life will depend on how frequent you're using its features. Please make sure to charge your device by plugging the charging cable in a USB port from a computer. You can also use a UL-certified USB wall charger. If you've not done so, check this help article for tips to improve the battery life.

I look forward to your reply.

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