Blaze not holding charge

[jtmbell]

Got new Blaze yesterday. Fully charged at 8pm. Dead at 6am. Charged fully again at 6am. Battery already 50% or more discharged at 1030 am. Like the watch but please help.

[jtmbell]

@EmersonFitbit Thanks and thanks for the super customer care.  Received my "order received" email a few mins ago with overnight shipping - once shipped.  Hopefully it will ship soon.

[EmersonFitbit]

@tfahey00 I've merged you into this thread, where I'm working with @jtmbell on a similar issue. I'll open a case with you as well and do some investigating. You should expect an email from me soon!

[tfahey00]

Hey Emerson,

I received your email as well. Thanks for the assistance. I understand there are some kinks to work out when a device is just released. Thanks again. Fitbit always has the best customer service when it comes to rectifying issues. It's been a long time since I've had one to resolve, so it's great to see there hasn't been a lapse in customer service over the years.

[jtmbell]

@EmersonFitbit Received my shipping notification with delivery tomorrow.  Thanks again.

[EmersonFitbit]

Nice! Thanks for helping out with shipment! @jtmbell

[jtmbell]

@EmersonFitbit Just received the new blaze. Updated and charging. Hopefully this one will hold a charge. Will keep everyone updated

[jenw13]

@EmersonFitbitI am having the same issue.  I charged the blaze overnight.  It's 11:20 right now and the battery is half gone.  If I have to disable the features, I don't think it's something I'll want to keep.  

[MeowFace]

Did you let the device completely die before charging it? I know with most electronics you train the battery to use the full capacity by letting it fully drain and then fully charge the first few times.

That is what I have done with mine and we will see if it lasts more than a 2 or 3 days with HR on auto, and notifications on.

[jtmbell]

@jenw13 @EmersonFitbit Been 30 hrs since I received the replacement fitbit. Settings: heartrate -auto, brightness -medium. Activity: 2, 3 mile runs (can't get gps to connect to my samsung s5), 2, 40 min walks. Battery since initial charge still at full.

[frapilu]

I may also be having an issue :(. Got the Blaze Wednesday end of day and charged it a bit but not completely. Completely charged it Thursday. This afternoon it started telling the battery was already low so it's charging again now. I haven't even received a single call, text, or calendar reminder, nor have I even worked out. Hope this is a fluke.

[MeowFace]

The battery on my Blaze lasted over 4 days. That is with notifications on, multiple workouts, HR on auto, and me just messing around with all the features.

With how much I am using it I am glad it has lasted that long. I know the specs say up to 5 days but I feel like that is only accurate if you never move around or have notifications and hr on.

Definately let your device completely drain before charging it for the first time!

[EmersonFitbit]

Thanks everyone!

I'd say that if you're experiencing a drastically low battery life (>24 hours), please reach out to our Support Team and shoot me your case number. At the oppositve end of the spectrum, battery life will last up to 5 days with normal usage. Most people will fall inbetween those two, and since everyone uses their tracker differently, there's no concrete advice that I could give you for battery expectations. 

Hope this helps!

[jtmbell]

@EmersonFitbit helped me get a replacement for my original blaze(would only hold a charge for 7-8 hrs. Got the replacement last week. Charged, 4 runs, 5 walks, notifications off, display medium, heartrate auto. Got "low battery" warning after 4 1/2 days. Pleased with the results. Only issue is I can't get the connected gps to work with my samsung s5 active - I can live without that!

[TheJoker486]

Unfortunately I am having the same issue.  I am currently on deployment and received my Blaze three weeks after the initial release and here I am struggling with battery life as well.  It's frustrating this is happening, especially having to wait an extended period of time for a brand new product for it to only fail on battery life 😞

[EmersonFitbit]

@TheJoker486 I'm sorry to hear that, and I'll do my best to get you up and running again!

What's the battery life on your device like? If you're confident that it's well below where it should be, please do reach out to our Support Team; we're always happy to help out. CS also have the necessary tools to take a an in-depth look at the inner workings of your device. And if a replacement is eventually necessary, I'm sure we can find the best solution possible for getting the device to you as quickly as we can. 

Let us know how it goes!

[TheJoker486]

My battery life is definitely well below where it should be.  I charged it last night around 2:30am, 22 March.  When I woke up, I noticed the battery icon was below the half way mark.  In fact, it's 4:30am on 23 March, where I am currently stationed, and I am sitting here charging it again.  Because of my location, I currently do not have a network to sync my Blaze to my phone so I don't believe the problem is being affected by having the "All day sync" option enabled on my phone.  Just in case, I turned that feature off tonight to see if it affects my battery life on my Blaze.  I appreciate your speedy reply and look forward to your response.  Thank you @EmersonFitbit

[teeblair]

I have had my Blaze for 2 weeks, and no problem with holding a charge for almost 5 days (which is acceptable), yesterday I had a low battery so I charged yesterday morning (fully charged at 9:45 am) and when I woke a up this morning (3:45 am) to add sleep log, my battery was dead. Did not hold a full charge for 24 hours. I am charging again this morning and seeing how long this charge will last. I have not changed any settings since I purchased, therefore I am not sure why all of a sudden the battery life was consumed in less than a day.

Has anyone else had this issue lately? Let's see how long this "charge" lasts.

[Eel1957]

I have had my Blaze for about a month. It held a charge for 3-5 days until a few days ago. Now it won't even hold a charge for 10 hours. I am currently on a cruise and was using the Blaze as my primary watch but now it is mostly useless. I am pretty unhappy. I will have to wait until I am home to contact customer support but that is not until mid-June. In the meantime any tips to address this are appreciated. I don't think simple battery saving tips are going to help with this situation.

[fudge22]

Did it stop holding the charge the moment you left on the cruise? 

I would start with the battery saving tips but most likely there is something bigger going on with the tracker. You are not alone in having the  battery draid this rapidly unfortunately. It appears to be a software glitch affecting some of the trackers which ultimately will get fixed in future releases, but in the mean time you are left with a watch with a draining battery. 

Make sure your fitbit app is not set as always connected. Make sure quick view is off and the screen is set to auto brightness. Make sure the all day sync is off. Make sure heart rate monitor is set to auto. These will make a difference in your situation.

It is very possible that the all day sync is affected by the lack of cell phone signal on the cruise if that is set to on.

[emers76]

I've had my current blaze for less than two (2) months (this is my 2nd one; had to return my 1st blaze because it malfunctioned within two months of having it) and now out of nowhere it will not hold a charge for more than one and a half (1 1/2) hours.  Last time I charged it was two days ago, I went to bed last night with over medium battery life and woke up with my blaze off (black screen) and nonresponsive, put it on the charger until had a full battery.  Put my blaze back on with a full charge at 6:00am and by 7:30am (an hour and a half later) it was dead again.  My blaze had been working just fine until this morning, please help!!!!!  I'm starting to think that the fitbit blaze has a life expectancy of only two months.