Blaze not holding charge

[mmcarm]

My blaze won't hold a charge since the last update? Any ideas?

Moderator edit: edited title for clarity

[WendyB]

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Battery
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

[JMdS]

I have noted the same issue. Used to hold charge for at least 3 days. Now won't last 24 hours. Hopefully someone has some thoughts.

[JMdS]

Thank you for suggestion - tried and no work. Charged last evening so I could wear to bed for sleep tracker purposes and when I woke up this morning, battery in the red zone and then died. Contacted customer support so hopefully they can remedy.

[TheCyberKnight]

Hi,

There are already few people discussing a similar issue since the latest firmware update.

I also noticed that my battery life dropped from 5 days to about 2 days since the update. And it has nothing to do with my aging battery since my Blaze is less than 3 weeks old.

We're all hoping Fitbit to seriously look at this issue. Many people complaining about the same issue immediately following a firmware update is not a coincidence.

In the mean time, I deactivated the "Activity" reminder notification and it seems to fix the issue but I need more time to confirm this finding.

[eadallman]

My husband and I have also experienced the same issue over the last few days with our Blazes.  We also think it must be related to the new software update.  Called customer service this morning, and they will be sending us 2 new Blazes since ours are still under warranty.  No explanation, but a quick and easy resolution.

[JMdS]

Rep got back to me and asked me to trouble shoot which I had already done. Then he wanted to know how long battery life actually was. Charged my Blaze overnight - took off the charger in the morning and left on my dresser. When came home in the evening, checked the Blaze and darn battery was drained out. Sadly it drained out when wasn't even in use! Contacted rep and they will be sending me new Blaze. Hope they are working on new update should that actually be cause of all this. Overall pleased with response of replacement

[HarleyQ]

im having the same exact  problem out of nowhere, one day it was fine and the next it dies in less than 5 hours 

[sleder73]

I have read all the different post concerning this issue. I did everything suggested. I contacted support. As my Blaze was still under warranty, they sent me a new one. The new one is exactly the same. Everyone with this issue, including me, have had the issue at the same time. After the last firmware update. Support says it "can't have anything to do with the update". I'm here to tell you that is BS. My Blaze needed charging every 5 days before the update, after it last 1.5 days, if I'm lucky. All of these issues starting at once does indicate an issue with the update that "you" say can't be the cause. I've been with Fitbit for a lot of years now and had several different trackers. I was, by far, happiest with the Blaze until now. Fix this issue and stop jerking us around.

[JPDB]

Mine has about six weeks and battery lasts two days, I thought it was supposed to be like this. I don't have all day sync enabled. I also don't know if it's ok but trying to sync takes me about ten minutes and about twenty retries.

How shall I proceed?

[AlejandraFitbit]

Hello all, I hope you are doing fine! If you are experiencing issues with your Blaze battery life, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 

[JPDB]

Hello,
that didn't help, nor the linked post for saving battery, I tried that already 😢

[MeyStar]

I have tried every helpful tip to save battery life that has been suggested and my blaze still does not hold a charge. I'm on my 3rd replacement and my warranty is almost up. This was too expensive for me to have to charge every day... I really hope Fitbit gets this issue resolved. 

[AlejandraFitbit]

Thanks for the information @JPDB and @MeyStar, it's great to see new faces, welcome!

I just would like to know if you have get in touch with our support team? have you get to a solution with them?

Hope to hear from you soon. 

[MeyStar]

Yes, their solution is always to send a new tracker.

[AlejandraFitbit]

Those are great news @MeyStar, I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you can follow these steps to set it up from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping! 

[TeresaAnn4]

My is having the same issue. It's not tracking my heart rate either. 

[sleder73]

I got a Hold of Fitbit support.  They sent me an email 2 weeks saying they were working on my case. Haven't heard from them since. They really don't care and not afraid to make it obvious. 

[TeresaAnn4]

Contact them again. I had to contact them for a problem when I first got my Blaze. It took a while but they helped me fix it.

Sent from my iPhone

[Walston21]

Blaze not holding charge