Blaze not holding charge

[JillMSR]

Over the last week, my Blaze has started dying within hours of being charged (for at least two hours). Maybe the battery is going bad? Can it be replaced or do I have to buy a new one? I’ve owned it for a little over a year but seems it should last longer. I did a Google search about the problem and apparently there are quite a few people out there experiencing the same issue. I’ve been thinking about buying the Ionic but this makes me think twice about that. I’m such a Fitbit fan. I really don’t want to switch devices but want the quality. The first Fitbit I purchased lasted for years. Frustrating. 

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

It's great to see you here @JillMSR and @WendyB thank for stopping by.

I would like to know if the instructions provided by our friend worked? Did you test your Blaze after following these steps? Are you still experiencing battery issues?

Hope to hear from you soon. 

[JillMSR]

It's doing a little better after the restart. I'm charging it through my computer instead of the wall charger now as well. But it still doesn't hold a charge for as many days as it used to. And it goes from completely dead to showing full green in minutes instead of taking two hours to fully charge. It's not losing a complete charge in one day, but still only holding a charge for a couple days instead of five.

Thanks for the feedback on my post to help me try to solve the issue.

[AlejandraFitbit]

Thanks for the update @JillMSR. Since the tracker stills without holding a charge like it should, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[mjeldeba]

I am having the same issue with my Blaze, since Oct 18.  The watch only holds a charge for a few hours.  I love and miss the watch, is there a way to replace the battery?

[Jennifen]

I’ve been having the same problem. I’ve been reading on these forums and it seems to have something to do with the firmware update.  I didn’t have issues until i did the firmware update

[AlejandraFitbit]

A warm welcome to the Community @mjeldeba and @Jennifen good to see you around.

If you are experiencing issues with your Blaze battery life, I recommend taking a look at this post and follow the instructions provided there. If after these steps you continue with battery life problems, let me know.

Hope to hear from you soon. 

[DoktorDeac]

I’m having the same issues as well with my blaze right after the update

[TMerrick]

I am suddenly having the same problem with my Blaze.  Before the last firmware update, I usually charged it overnight twice a week on a regular schedule and never received low battery warnings.  Suddenly yesterday, I started receiving them.  Not being absolutely certain I had charged it on schedule overnight Sunday, I charged it overnight last night as per my usual schedule.  In just today's use (using all the battery saving tips that Fitbit has recommended as I always do), it has dropped to half--I doubt it would have made it to Sunday night's next scheduled time.

[AlejandraFitbit]

Hey @DoktorDeac, welcome to the Community and @TMerrick great to see you here!

I would like to know if you have followed the steps provided in this thread? If you haven't, I recommend taking a look at them and follow the instructions provided.

Hope to hear from you soon. 

[TMerrick]

Hello Alejandra,

So far I cleaned the contacts and reset the Blaze, then charged it to full.  I am still watching to see if the battery will hold its charge on the charging schedule I described in my original post (Sunday night good to Thursday night).  I will update further after those observations.

[AlejandraFitbit]

I appreciate the update @TMerrick. If you see after this procedure that your tracker continues giving you issues, feel free to share it.

Hope to hear from you soon. 

[TMerrick]

Hello Alejandra,

I wanted to wait until I had successfully gone through a couple of my typical weekly charge schedules.  The steps of your recommendation that I did (my previous post) have apparently fixed the battery charge issue.  Thank you!

[Bermuda3725]

I am having same issue since last week, clean and redstart last night but it stoped working around 3.00am. 

[shawnpul]

[mjeldeba]

Followed all steps. Now trying to decide how I can replace.

[AlejandraFitbit]

I am glad to hear that @TMerrick, it's great to hear that your tracker is now working again, if you need anything else, do not hesitate in posting it.

Now @Bermuda3725, welcome to the Forums, @mjeldeba and @shawnpul good to see you here, thanks for the attachment. I would like to know if you have get in touch with our support team? Have they offer you a solution for the battery issue you are experiencing?

Hope to hear from you soon. 

[TMerrick]

Dear Alejandra (and others),

I had posted about having two successful weekly charging cycles, previously described.  However, since that post, for about the last two weeks or so, my Blaze has not been holding charge as well: only about 3 days.  Most recently, I charged my Blaze over Monday (12-25) night, hoping to at least get to Thursday night (12-28), then get back on my normal Sunday/Thursday overnight schedule.  I don't have a red low battery flashing yet, but the battery icon is so slim right now that I'll expect to see it by tomorrow night.

I keep the display set to "Dim", I have Quick View off, and I don't sync it through any tablet or my desktop except when I specifically do so (about every 2-3 days).  I do look at the wristband somewhat frequently during the day to monitor my 250 steps (I do NOT have notifications turned on).  I have reset the Blaze and cleaned the contacts on the unit and the charging cradle.  

Please elevate these problems to tech support: I have not contacted them my self as yet.  I would hate to have to replace my Blaze after having it only since May 2016.

[VarsityBlue]

Dealing with the same situation.. as a fitness instructor I use the device religiously and even promote it in my classes...

After going through all of the tests and checks, support sent me a promo code for 25% off the purchase of a brand new device which is essentially the same price right now that I can get at a local Best Buy, however it doesn't seem right as my device is non functioning just shy over a year and is scorching hot when charging ... there should be quality standards to the product as well as standing behind a device that is built to last... anyone have any suggestions?