Blaze not holding charge

[jtmbell]

Got new Blaze yesterday. Fully charged at 8pm. Dead at 6am. Charged fully again at 6am. Battery already 50% or more discharged at 1030 am. Like the watch but please help.

[SunsetRunner]

Sounds like you need to get it replaced.

[EmersonFitbit]

@jtmbell Ah, sorry to hear that! I'll open a case with you so that I may investigate. In the meantime, (I know it's early), can you identify any of the following as possible sources of quick battery drain (full list here😞

• Each alarm you add up to the maximum of 8 reduces battery life by a small percentage.
• Since Quick View causes the screen to light up whenever you turn your wrist towards you, turning this setting off may prolong battery life. When Quick View is off, press any button to see the screen.
• Frequently using music control may reduce battery life.
• Using FitStar workouts reduces battery life.
• If you have call, text, or calendar notifications enabled, receiving a large volume of notifications (many hundreds) reduces battery life.
• Using the maximum Brightness setting may reduce battery life.
• If you’re syncing with an Android device, the Always Connected option may reduce battery life.
• If you're syncing with any Fitbit app, the All-Day sync option may reduce battery life on both the tracker and mobile device.
• Charging your tracker in extreme heat or cold may reduce battery life.
• If you don't need a heart rate reading, change the Heart Rate setting to Off. The Auto setting uses less battery than the On setting. Note that if you turn off Heart Rate, you'll need to restart your tracker after you turn heart rate back on.

[jtmbell]

I know. But aftr getting it yesterday I was really hoping that I wouldn't have to deal with that so soon.

[jtmbell]

Thanks emersonfitbit. From your list the only 2 items that are applicable are: Heart rate is set to auto and quickview is on. I will turn that off.

[EmersonFitbit]

@jtmbell You should expect an email from me soon. Even with HR set to "Auto," we'd like to see a much better battery life than that. Help is on the way!

[jtmbell]

@EmersonFitbit Battery made it 7 hrs 15 min after the last charge.

[EmersonFitbit]

@jtmbell I've sent you an email. Please take a look when you have time!

[jtmbell]

@EmersonFitbit I haven't received an email.

[jtmbell]

@EmersonFitbit - I have replied to your email. Thanks for the help and support.

[bstngirl]

I think its a real bummer if one has to "dampen" the features to get the "qouted" 5 day battery life. I get my Blaze in a couple of days and I hope to enjoy all the features without killing the battery in a day? Otherwise why pay for these bells and whistles if I can't use them? 

[SunsetRunner]

Agreed.  You should not have to turn off features to get the battery life they advertise.

I think the OP has a bigger problem as their Blaze was  dropping quickly. 

[EmersonFitbit]

@SunsetRunner @bstngirl The device should last up to 5 days with normal usage, my apologies if there was any confusion. I listed the factors that may apply in a general case, but it doesn't seem to apply in this scenario. 

[ultrablazer]

---

@jtmbell wrote:
@EmersonFitbit - I have replied to your email. Thanks for the help and support.

---

Can you share what was in the email to help everyone else?  

[jtmbell]

Yes. They sent me the RMA to return. Will overnight a new one once fedex has picked up. Going to drop off now. Battery was only lasting about 7 hrs.

[ultrablazer]

Yikes, perhaps you'll get the badge for "First RMA of our New Flagship Product" 😉  A bit disconerting, however... Please keep us posted, I'm curious if you get the warranty replacement fairly quickly or if you get stuck in pre-order backlog... at least you won't get a refurb 🙂

[jtmbell]

Will keep everyone informed. FEDEX picking up at 5pm so "hopefully" new one will be on its way shortly.

[Jamaicangirl81]

oh man.. thats terrible..

sometimes thats why i don't like to get devices when they first roll out. I didn't on this though.. i should get mine this week.

Definitely sounds like a bad one... hope we dont have a bad batch 😕

[EmersonFitbit]

@jtmbell I'll do my part in ensuring you receive your replacement as quickly as humanly possible. 

Moderator Edit: Inserted Smiley Face

[tfahey00]

Hi all,

My name is Tom, and I received my Blaze yesterday. I charged it up last night, and wore it all day. By the time I sat down for dinner (7:00pm EST), it was low on power. This may be due to 1) not fully charging it initially, or 2) a faulty power supply as one other person has already posted about.

Regardless of this, and I'll cross the bridge regarding replacement/exchange when I get there if the device continues to die extremely quickly (I don't keep it synced continually, and don't always keep notifications on), I have a couple suggestions for the app and device regarding features that would be beneficial:

On the app and device, I'd like to see a percentage of battery remaining.

Also, I'd like a pop up or notification saying the device is fully charged, so as not to damage the battery due to overcharging.

Thanks in advance for the comments and feedback, and I'll update the post after a couple days as far as battery life I've gotten out of my device post-charge.