Blaze not holding charge

[Sara_saz]

Hi, my blaze isn’t holding its charge for any longer than an hour, I’ve done everything that’s been advised on here,  (clean the contacts of your Blaze and charger with a cotton swab in order to remove any dust that the contacts may accumulate. After this, restart your Blaze as described in this help article. Finally, charge your tracker again for 2-3 hours and see if the issue gets fixed after unplugging it from the charger.) 

also shutting it down, and restarting, nothing seems to make it stay on any longer! Can you help? 

[SilviaFitbit]

It's great to see you around @Sara_saz. Thanks for the details mentioned and troubleshooting tried. 

Sorry to hear you're experiencing this with your Blaze. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Sara_saz]

Hi,
I was in communication with someone from Fitbit, but it cut off mid chat! So I’ve not actually really discussed it with anyone!

Kind regards
Sara Wevita

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @Sara_saz. Sorry to hear that the chat cut. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[Sara_saz]

Thank you Silvia!
I’ve been really missing my Fitbit the last few days or so, because I use it in work to log the times I administer medication with the young people I care for!
Kind regards

Sara Wevita

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @Sara_saz. Hope you can continue using your Fitbit Blaze at work. 😀

I'll be around if you need further assistance. Have a good week.