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Blaze not listed when setting up new device on Win 10 phone

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‎01-04-2017 10:46 - last edited on ‎07-18-2019 13:24 by Moderator Alum

‎01-04-2017 10:46 - last edited on ‎07-18-2019 13:24 by Moderator Alum

after a couple of years using a microsoft band 2, i just bought a blaze.  i installed the fitbit app on my windows 10 phone and logged in with my original account.  my flex was still listed, so i removed it.  however, the blaze is not listed in the list of available devices to add.  i uninstalled the app, reloaded it, and created a new account to go through the 'join' process.  it's not listed there, either.  ideas?

 

 

Moderator edit: format

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‎01-04-2017 11:13

‎01-04-2017 11:13

well, never ind.  turns out an upgrade i did a year ago was to win8.1, not win10.  i'm upgrading the phone to win10

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‎01-05-2017 04:03

In response to jjkauffman

‎01-05-2017 04:03

A warm welcome to the Community @jjkauffman. Thanks for troubleshooting this inconvenience by yourself. I am glad to hear that your inconvenience has been resolved. If you need anything else, do not hesitate in posting it.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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