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Blaze not measuring heart rate when set to auto

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‎07-16-2017 22:36

‎07-16-2017 22:36

Today my Blaze stopped measuring heart rate.  At the time the heart rate was set to AUTO.  When I changed it to ON it began to work correctly but when I turned it back to AUTO it stopped reading heart rate.  I tried turning the FitBit off and back on again but it did not fix the problem.  Does anyone have any suggestions?

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3 REPLIES 3

‎07-17-2017 05:22

‎07-17-2017 05:22

It's great to see you around @gregpietsch and thanks for troubleshooting this by yourself. Have you tried to restart your Blaze? If you haven't, I recommend restarting your tracker and also please take a look at this post where our friend @FerdinandFitbit is providing some tips to improve this reading.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-17-2017 07:07 - edited ‎07-17-2017 07:08

‎07-17-2017 07:07 - edited ‎07-17-2017 07:08

Try checking your Bluetooth setting, shut it off and then back on and pairing the blaze with blue tooth.  Yesterday my HR didn't show for 3 hrs straight and this was the solution that has worked for me too pic is yesterday bottom pic is today.  My settting is on Auto now.IMG_4117.PNG

 

 

IMG_4119.PNG

 

 

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‎07-17-2017 19:52

In response to AlejandraFitbit

‎07-17-2017 19:52

I did try restarting it and that did not help.  I think there is a problem with the Blaze itself.  Since this started the battery has stopped holding a charge.  It is lasting less than 24 hours on a charge for the past 2-3 days

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