Blaze not reading heart rate

[Klpelliccia]

So excited I got my blaze today. Had the change and also the surge. But it's not reading my heart rate. What's wrong!? Tried a couple of troubleshooting ideas but didn't work

Moderator edit: subject updated for clarity

[SunsetRunner]

Awesome troubleshooting

Feel free restarting the tracker if not already done.

Make sure to set the heart rate setting to on or automatic on the Blaze. 

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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To get a reading, it may be possible to wear a bit further away from your precious hand.

* If there's a plastic (which can be removed easily, covering the sensors, feel free to remove it.. 

When still unable to get a reading, fastest to exchange at the store of purchase. If purchased from Amazon, it can be exchanged / returned on Amazon, if purchased from another store (online) fastest to contact the store of purchase..

When purchased from a local store, quickest to exchange at the local store.

When purchased from the Fitbit Online Store, it's possible to contact the support team:

http://contact.fitbit.com

[WendyB]

Moved to the Blaze forum.