Blaze not recognising heart rate

[Alison84]

My blaze is not recognising my heart rate which is then affecting my exercise, calories & sleep. I have tried resetting, switching on and off and checked heart rate is switched on but still nothing 🙈

[Boultk]

I have been experiencing the same thing. And it all started with that update in June...  wasn't holding charge, and now no heart rate.

[Alison84]

It’s not on, pointless wearing it!

Sent from my iPhone

[Boultk]

I totally agree.  I'm very unhappy that i put out that much money on a device that it's going to last much longer than a year.  And these updates are killing devices and they aren't standing behind their products.  offering discounts.  

[Alison84]

Have you spoke to Fitbit themselves?

Sent from my iPhone

[James1914]

I've logged in to report the same issue. No heart rate and poor battery life. 

[Alison84]

I’m just emailing them now about it

Sent from my iPhone

[James1914]

Keep us updated.. Thanks in advance. 

[Alison84]

Will do

Sent from my iPhone

[Boultk]

Response i got from FITBIT:  Hi Kelly. We're sorry for the delayed response and to hear about your experience. This is definitely not the experience we want you to have. You've mention that you've already reached us via our other support channel and our team already offered discount towards your next Fitbit device purchase. Discounts are sentiment of our good will towards our customers. We’re happy to help our customers even beyond the time frame of their warranty. We appreciate your understanding.

We know that this isn't the resolution you're hoping for. Although customer satisfaction remains our number one goal, the demands of running global business require that we now enforce our warranty consistently. Since your Blaze is no longer covered by our limited warranty, the best option we can offer you is a discount towards your next Fitbit tracker purchase. Let us know if you have other questions.

I will be going to our local media CBC who published an article about this on Aug 20

[Tiff-H]

Mine is doing the same thing, not monitoring heart rate or sleep, but also the sensor light on the back stays on constantly which also runs my battery dead, every single day.  I did every troubleshooting option with no luck. I contacted customer service through live chat and went through the entire trouble shooting again with her.  I have had it about 1 year and 8 months so obviously out of warranty. Her answer was "it seems your Blaze is defective". "Here's a 25% off coupon towards a new watch". Seriously?! I am so disappointed with that answer, and this company. I can't honestly believe they can morally just sell a "defective" product to so many people and expect them just to buy a new one every single year or two??!!  Why would I waste my money on another Fitbit? I want to tell everyone I know to not waste their money on a company that won't stand by their own products.

[Boultk]

I am persistent,  I just got off a chat and my case has been escalated.  So fingers crossed ..  the rep could see when my issues started and that it was after the firmware update.