help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not recognizing heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2017 07:34 - last edited on ‎06-22-2018 05:45 by Moderator Alum

‎07-11-2017 07:34 - last edited on ‎06-22-2018 05:45 by Moderator Alum

Heart rate monitor quit working. How to get it back?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
5 REPLIES 5

‎07-11-2017 09:43

‎07-11-2017 09:43

Hey there @Brtexan, Great to see you in the Community Forums! 🙂

 

Could you please be more specific on what is going on? Are the lights on the back of the tracker flashing or they're not at all? If they're flashing, are you not able to see any information for your heart rate on your tracker or on your dashboard? Have you tried by any chance to restart your tracker?

 

If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and the heart rate monitor should work fine after this.

 

Hope this helps and if you need anything else, let me know. I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎07-11-2017 09:59

In response to FerdinandFitbit

‎07-11-2017 09:59

That worked.  Thanks!

Best Answer

‎07-11-2017 10:03

In response to Brtexan

‎07-11-2017 10:03

Thanks for getting back @Brtexan! Happy to hear that this worked for you! 😄

 

Anything else you may need, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎06-21-2018 16:40

In response to FerdinandFitbit

‎06-21-2018 16:40

Had the same problem, heartrate monitor just stopped working sometime, did the reset and its working again!  lights are flashing now.  tried cleaning it good, recharging, and nothing worked till the reset!  

Best Answer

‎06-22-2018 05:47

In response to DonB5412

‎06-22-2018 05:47

Hey @DonB5412, a warm welcome to the Community.

 

I am glad to hear that your heart rate issue has been resolved by restarting the tracker. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer