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Blaze not recording active minutes

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‎05-01-2019 13:39

‎05-01-2019 13:39

For the last few days my Blaze is not recording exercise or active minutes. I’ve been running so my heart rate was significantly higher than normal 

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‎05-03-2019 15:58

‎05-03-2019 15:58

Hi @Janeizzy1, it's great to see a new face around.

 

I'm sorry for the delayed response and thanks for letting me know about your Blaze behavior on the last few days. I've gone ahead and requested a case so our Support Team can give you a hand and help you with this situation. They'll contact you via email shortly.

 

Keep me posted.

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