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Blaze not recording heart rate

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‎07-13-2017 21:28 - last edited on ‎07-14-2017 05:14 by Moderator Alum

‎07-13-2017 21:28 - last edited on ‎07-14-2017 05:14 by Moderator Alum

My heart rate has stopped being registered.

 

Moderator edit: Subject for clarity

Best Answer
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2 REPLIES 2

‎07-13-2017 21:41

‎07-13-2017 21:41

Hi @Freezer74!

 

The reason could be one of the following:

1.) Your heart rate sensor was turned off via the app.

2.) Or it was turned off via your Blaze. To check this, swipe to the settings page on your Blaze. Tap on it and then scroll to where it says Heary Rate, make sure it is turned on Auto or On.

Or:

Occasionally your tracker may have difficulty getting a strong signal. If you don't see your heart rate on your tracker, first make sure you are wearing it correctly. Experiment with placing the tracker higher on your wrist; because blood flow in your arm increases the farther up you go, moving the tracker up a couple inches can be helpful. Also, make sure you're not wearing your tracker too tightly; a tight band restricts blood flow, potentially affecting the heart rate signal.

After a short wait, you should see your correct heart rate again. If this reading persists, try changing your Heart Rate setting from "Auto," which means the heart rate tracker is usually active when you're moving, to "On," which means the heart rate tracker is always active.

Changing the Heart Rate setting to "On" does increase battery usage, so you'll probably want to change it back to "Auto" later when the signal is strong once again. If you're still unable to get a heart rate signal, please contact Customer Support.

Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!

Best Answer

‎07-14-2017 05:16

‎07-14-2017 05:16

A warm welcome to the Community @Freezer74 and @RunningFreak thanks for stopping by.

 

If your heart rate sensor is not working, I recommend restarting your Blaze. After the restart process take a look at this post where you will be able to find some things that might be affecting this reading and some tips to improve it.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer