01-12-2019
05:55
- last edited on
01-13-2019
07:18
by
AlejandraFitbit
01-12-2019
05:55
- last edited on
01-13-2019
07:18
by
AlejandraFitbit
I wear my Fitbit Blaze when I sleep 90% of the time. It has been working without any issue for well over a year. I installed update version 2.85 5 days ago and since then I have had no information show up on my dashboard. Is there a problem with this update?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
01-13-2019
07:23
- last edited on
06-09-2025
07:00
by
MarreFitbit
01-13-2019
07:23
- last edited on
06-09-2025
07:00
by
MarreFitbit
A warm welcome to the Community @golfernie.
If your tracker isn't registering your sleep, I recommend doing the following:
1. Manually sync the tracker. See instructions in How do Fitbit trackers sync their data?
2. Restart the tracker. See instructions in How do I restart my tracker?
3. Try sleeping with the tracker on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually log sleep to reflect the time slept. See instructions in How do I change my sleep history? help article.
Let me know how it goes.
01-13-2019
07:23
- last edited on
06-09-2025
07:00
by
MarreFitbit
01-13-2019
07:23
- last edited on
06-09-2025
07:00
by
MarreFitbit
A warm welcome to the Community @golfernie.
If your tracker isn't registering your sleep, I recommend doing the following:
1. Manually sync the tracker. See instructions in How do Fitbit trackers sync their data?
2. Restart the tracker. See instructions in How do I restart my tracker?
3. Try sleeping with the tracker on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually log sleep to reflect the time slept. See instructions in How do I change my sleep history? help article.
Let me know how it goes.
01-13-2019 08:55
01-13-2019 08:55
I am having the same issue after the last update. Also, my battery seems to be going dead faster since the last update.
01-14-2019 05:00
01-14-2019 05:00
I was able to restart / reset my Fitbit Blaze and the Sleep recording has started working again.
Thanks for the help
01-14-2019 05:01
01-14-2019 05:01
Restarting/resetting the Fitbit Blaze worked.
Thanks
01-14-2019 12:56
01-14-2019 12:56
Thx I will try
07-31-2019 20:19
07-31-2019 20:19
I clicked on the recommendations in your solution; however, it asks me log into Salesforce. Which I can’t.