Blaze not recording sleep, HR, etc.

[JoyceKerr54]

Last week at one of my meta fit classes my Blaze screen started flickering uncontrollably, I reset it that night and I thought it was working okay, not to be. It now doesn't record my sleep, the heart rate comes on occasionally and the calorie counter definitely isn't working as it should. I do a lot of cycling and do fitness classes 5 days a week so I record a lot.

I only purchased my Fitbit Blaze early August through my catalog. Can you advice please? I'm more than happy when it's working properly but if this is a common fault then I will be asking for refund. Only fluid it's been in contact with is sweat and I clean with a lightly damp cloth. Any advice please.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @JoyceKerr54, thanks for troubleshooting this by yourself.

If your tracker isn't recording your information properly, I recommend restarting your Blaze a couple of times more. Please confirm that these are the steps you did to restart your device:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[JoyceKerr54]

Yes have restarted 3 times plus switched phone off and on also same with Bluetooth, still no joy. I have kept it off today so far and it's constantly flashing the green sensor heart rate lights. Thank you for advice though x

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[AlejandraFitbit]

Thanks for the update @JoyceKerr54. I just would like to know if you have already contacted our support team? Have they offer you a solution for this issue?

Keep me posted! 

[JoyceKerr54]

Hi yes I phoned yeaterday and a replacement is on way. We tryed all start ups, synchronise etc but to no avail. Daniel was very helpful and hopefully it was a one off occurrence, I'm insured up to 08/19. Thank you for your response. Xx

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[AlejandraFitbit]

Those are great news @JoyceKerr54, I am glad to hear that you will be receiving a new tracker. At the moment of receiving you can follow these steps from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping! 

[JoyceKerr54]

Thank you xx