help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not registering heart rate information

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2018 10:50 - last edited on ‎06-27-2018 05:22 by Moderator Alum

‎06-25-2018 10:50 - last edited on ‎06-27-2018 05:22 by Moderator Alum

Hi!

 

So, for the last two days, my heart rate has not been read on my Fitbit. The green lights are flashing, but no HR ... I've tried rebooting it, updating it, charging it, etc. The HR is toggled on. Not sure what else to do.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-27-2018 05:23

‎06-27-2018 05:23

It's great to welcome you @francesca0426.

 

Thanks for troubleshooting this by yourself. If you are having issues with your heart rate information, I recommend taking a look at this post and follow the instructions and tips provide there.

 

I hope this helps, let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer