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Blaze not registering heart rate

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‎08-18-2017 15:05 - last edited on ‎08-24-2017 06:52 by Moderator Alum

‎08-18-2017 15:05 - last edited on ‎08-24-2017 06:52 by Moderator Alum

The green lights are flashing, and I've tried every troubleshooting thing possible. However it picks up a HR when I take it off my wrist. The Fitbit isn't even that old, and no one from support has emailed me yet. I'm frustrated as I know this device costed my husband a good amount, and I loved it so much that I bought him one. Now mines broken.

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-18-2017 23:17

‎08-18-2017 23:17

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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‎08-24-2017 06:54

‎08-24-2017 06:54

It's great to welcome you @CPoppleton and @SteveH thanks for stopping by.

 

I would like to know if you keep having issues with your Blaze and if the instructions provided by our friend worked? Did you hear back from our support team?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-24-2017 07:20

In response to AlejandraFitbit

‎08-24-2017 07:20

None of the troubleshooting worked. Fitbit is sending me a replacement. Thank you.

Sent from my iPhone
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