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Blaze not registering heart rate

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‎03-07-2018 10:03 - last edited on ‎03-09-2018 08:17 by Moderator Alum

‎03-07-2018 10:03 - last edited on ‎03-09-2018 08:17 by Moderator Alum

My new Fitbit Blaze, my heart stopped beating about two weeks ago ... fortunately I don't feel too badly since. Software is marginal, but is set to 'auto' on the dashboard. There is no contact availability from the website for support. Should I call 911, or just assume that my cardiac system is still functional?

 

 

Moderator edit: subject for clarity

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‎03-07-2018 10:27

‎03-07-2018 10:27

Hi @Old_Graw,

 

You seem to be alive enough to post, so I think 911 isn't warranted yet.

 

Support contact is always available: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Also, you posted this in the Workout section of the site, so I'm moving this topic to the Blaze forum, where it can get the attention it deserves.

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎03-09-2018 08:25

‎03-09-2018 08:25

Hey @Old_Graw, welcome to the Community and @WavyDavey thanks for stopping by.

 

I am glad to hear that you are feeling good now. If you ever feel bad again, I don't recommend contacting our support team, since remember that the Blaze is a fitness tracker not a medical device. It would be better if you get in touch with your doctor directly.

 

Now about your tracker not detecting your heart rate, I suggest taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it. Also, here are some other tips to follow in order to obtain a better reading. 

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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