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Blaze not registering my heart rate  or sleep

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‎08-03-2019 12:46 - last edited on ‎08-08-2019 11:31 by Moderator Alum

‎08-03-2019 12:46 - last edited on ‎08-08-2019 11:31 by Moderator Alum

My Fitbit Blaze is not registering my heart rate  or sleep. It is less then 1 year . I have tried to reset my Fitbit . How do get it to register sleep and heart beat or do I take back to where bought from and get a new Fitbit 

 

 

Moderator edit: format

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‎08-08-2019 11:35 - edited ‎08-08-2019 11:36

‎08-08-2019 11:35 - edited ‎08-08-2019 11:36

Hi, welcome to the Community forums @Chrispfc.  Sorry for the late reply. 

 

Thank you for the information about what you've been experiencing with the Blaze not tracking your heart rate and sleep data. 

 

Before considering other options, for both of the problems you mentioned with sleep and heart rate, I would recommend performing a restart., then check if you continue to experience the same behavior. 

 

Regarding specifically the heart rate, please try to to follow all the instructions in this article to improve the accuracy as well: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar. 

 

Please keep me posted on the outcome.  

Davide | Italian and English Community Moderator, Fitbit


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‎08-10-2019 23:53

In response to DavideFitbit

‎08-10-2019 23:53

Thankyou for your reply , my Fitbit is now working correctly.
Chris
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‎08-13-2019 09:56

In response to Chrispfc

‎08-13-2019 09:56

Excellent, that's good news @Chrispfc, thank you for the update. Smiley Happy 

Davide | Italian and English Community Moderator, Fitbit


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