Blaze not registering my heart rate

[carbuff300]

This is the second time my Blaze will not give heart rate, I have tried to restart several times to no help.

Moderator edit: subject for clarity

[SunsetRunner]

Hey there, @carbuff300!

Sorry to hear that your tracker isn't working properly!
It sounds like the Heart Rate feature on your tracker is turned off. To turn it back on, swipe to the Settings module on your tracker, and scroll down in that module to the button that says "Heart Rate." Assuming it is turned off, press it once more to switch it into Auto mode, and once more to switch it into On mode.

If you need anything else, let me know, and I'll try to get back to you as soon as I can.

- Ben

[carbuff300]

I have done all of that and restarted it It still does not work thanks for replying

[SunsetRunner]

Hey there, @carbuff300!

Sorry to hear that my response did not solve the issue!
Can you give me a bit more description on what the issue is here? Is the Heart Rate feature not working, are the green lights on the back of your tracker not blinking? Give me something to work with so that I can help you solve this issue.

If you need anything else, let me know, and I'll try to get back to you as soon as I can.

- Ben

[carbuff300]

the green lights do not flash they just start out dull then get real bright I followed all of the directions to fix it and they don't work

[Rich_Laue]

Hello @carbuff300, have you contacted Fitbit, this sounds like a hardware problem. 

[SunsetRunner]

Hey there, @carbuff300!

Sorry to hear that my response did not solve the issue!

As @Rich_Laue previously stated, this seems to be a hardware issue. I would recommend contacting the Fitbit Support Team, and I'm sure they'd be more than happy to assist you. Unfortunately, this doesn't seem like something we personally can solve at the moment.

If you need anything else, let me know, and I'll try to get back to you as soon as I can.

- Ben

[AlejandraFitbit]

Great to see new faces @carbuff300, welcome! @Rich_Laue thanks for the input.

I appreciate all the efforts in trying to fix the heart rate issue you are experiencing. Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.