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Blaze not registering my heart rate

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‎11-23-2018 17:52 - last edited on ‎11-25-2018 05:08 by Moderator Alum

‎11-23-2018 17:52 - last edited on ‎11-25-2018 05:08 by Moderator Alum

My Blaze quit picking up my heart rate 4 days ago...  What could be the problem?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-25-2018 05:09

‎11-25-2018 05:09

It's great to see you around @Northern27.

 

If your tracker isn't registering your heart rate information, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Also, check that this option is on by swiping to settings and in the heart rate option select auto or on.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-25-2018 13:47

In response to AlejandraFitbit

‎11-25-2018 13:47

Thanks for the tip. Heart rate monitor is working good again. Appreciate the post.
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‎11-26-2018 03:44

In response to Northern27

‎11-26-2018 03:44

Thanks for the update @Northern27. I am glad to hear that your Blaze is working properly now. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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