Blaze not registering my sleep

[SunsetRunner]

My Blaze stopped tracking my sleep on April 13. Have restarted the Blaze, uninstall and reinstall the Fitbit app on my Android and no luck, still not recording my sleep. Have no idea what to do. Called support and all they can tell me is to restart the Blaze, which is not doing any good. Any fixes?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @SunsetRunner.

Thanks for troubleshooting this by yourself, I am sorry to hear that your tracker isn't recording your sleep information. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Remember that you can always manually log your sleep by doing following from the Fitbit app:

1. From the Fitbit app dashboard, tap the sleep tile. This is the tile that says "How did you sleep?" or, if you tracked sleep the night before, shows how many hours and minutes you slept.
2. Tap the + icon and tap Begin Sleep Now. You can minimize the app and sleep will still be tracked.
3. When you wake up, tap I'm Awake, then tap View Summary to see a summary of your sleep. 

Hope to hear from you soon. 

[SunsetRunner]

Nothing works. Now I don't get messages from my phone either.  

[Kmarch86]

i have reached out to fitbit regarding this issue and basically was told nothing they can do. my blaze is less than 6 months old and there is nothing they can do to resolve it not recording my sleep? it is past the return date at the retailer so it is just very disappointing that you spend $200 on a product that lasts half a year. i used to recommend fitbit to everyone but i am learning quickly that is a mistake.

[ClipperT]

Mine isn't tracking my sleep either.  In fact, mine isn't doing much of anything right now.  I stopped wearing it for a few weeks due to some medical stuff that required me to take it off.  I put it back on two days ago and it's not keeping up with my heart rate or my sleep.  I've tried everything you've done and it's just not working. I'm not holding out much hope for it; in reading questions and responses, it seems answers are just regurgitated in uninstall, reinstall, etc.  

[ClipperT]

I agree.  My Blaze is less than 4 months old.  Disappointed.

[Lin422]

Same issue here. Second blaze, same problem once again. Will not purchase any future fitbit Products. All they offer is their camned fixes which don't work and try to make it seem like the customer is doing something wrong. After what seemed like a "grand jury interrogation" I was FINALLY sent a replacement which is now having the same problem.  New watch is less than six months old. $200 for a product that lasts less than six months? NO WAY. Goodbye Fitbit.......