help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not registering my steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2018 04:11 - last edited on ‎02-02-2018 04:34 by Moderator Alum

‎01-30-2018 04:11 - last edited on ‎02-02-2018 04:34 by Moderator Alum

My Blaze is not picking up my walking. Any ideas? Yesterday it was slow at updating today nothing!

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎02-02-2018 04:35

‎02-02-2018 04:35

It's great to welcome you @Chrissy07.

 

I would like to know if you keep having issues registering your steps? If you do, could you please provide me with a screenshot of your Dashboard? In the meantime, you can restart your tracker by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes