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Blaze not reseting

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‎10-09-2017 11:35 - edited ‎10-09-2017 11:36

‎10-09-2017 11:35 - edited ‎10-09-2017 11:36

My fitbit is fully charged and shuts off. I'm not able to turn it back on unless I put in the charger. Once back on it dies again within one hour but still has plenty of charge.  I tried to reset but when pressing the left and bottom right buttons at the same time it cuts the device off and I have to once again put in the charger to turn back on.  Please help!!! 

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‎10-09-2017 12:42

‎10-09-2017 12:42

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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