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Blaze not responding and battery draining fast

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‎11-06-2018 10:41 - last edited on ‎11-07-2018 12:05 by Moderator Alum

‎11-06-2018 10:41 - last edited on ‎11-07-2018 12:05 by Moderator Alum

My son gave me the Blaze as a gift over 14 months ago and having had a stroke I have only just started cycling again.

The Blaze was ok to start with, now, it is not responding to anything other than flicking through the screens. Plus the battery only lasts an hour.

Bluetooth to my phone when cycling was giving up prior to the battery and functions not responding.

I've tried reboot, syncing every hour, switching it off and leaving it a few days, draining the battery to nearly discharge. I give up.

Any help would be appreciated

Thank you

FitBuzzy 

 

Moderator edit: Updated title for clarity

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‎11-07-2018 12:03 - last edited on ‎04-01-2025 10:54 by Fitbit Moderator

‎11-07-2018 12:03 - last edited on ‎04-01-2025 10:54 by Fitbit Moderator

Hi there @SunsetRunner! Welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having these issues with your Fitbit Blaze. Thanks for all you've tried to get your Blaze to work properly.

I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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