Blaze not responding on charger

[voomxo]

Only have had my Blaze for a month and it was working fine. I lost my charger so had to order one online. Kept using the Blaze until it died and the screen went black. Now that I got my new charger the screen is black but in the upper left corner there is a red line that is flashing from red to blue while its in the cradle charger. I have tried multiple time to reset it but nothing happens. The screen hasn't come on after charging the Fitbit for hours. So I cant access the screen. I have emailed support but haven't gotten a response yet. Will they just issue me a new Fitbit? Sucks not having it working. 

Moderator edit: Subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Charge it for at least 2 hours

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

Welcome to the Forums @voomxo and @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend @WendyB worked? Have you heard back from our support team? 

Hope to hear from you soon. 

[voomxo · Accepted solution]

No Wendy's instructions didn't work because I already did both when troubleshooting. I think that's a general response anyway. I pressed the left button and bottom right button multiple times and nothing happened. I also tried charging my Fitbit on 3 different cords and made sure it was secure. I did it on wall units and laptops. Still nothing!

i got a hold of support on the live chat and they are sending me a new pebble. So you should do the same. Live chat was quicker then emailing support. Already received confirmation that my new pebble at no charge will be here by next weekend.