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Blaze not responding or syncing

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‎12-16-2018 17:07 - last edited on ‎12-17-2018 09:19 by Moderator Alum

‎12-16-2018 17:07 - last edited on ‎12-17-2018 09:19 by Moderator Alum

Hello!

 

I have a Fitbit Blaze that I am hoping to give to a friend unfortunately I can’t get the screen to turn on in the band. The unit itself is fully charged. I can’t even do a reset on it - I have tried numerous times pressing the left button and the bottom right to no avail. In the app on my iPhone it said that the battery was dead. I removed the Blaze, then tried to re-add it and now it can’t find it at all. Any help is greatly appreciated. Thank you! 

 

 

Moderator edit: Updated title for clarity

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‎12-17-2018 09:17

‎12-17-2018 09:17

Hi there @Baker_Jenny, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your Fitbit Blaze is not responding. Thanks a lot for trying to restart it and to charge it to get it to work. I'd like to help you out with this.

 

From what you mention, you've tried all I could suggest, so I have gone ahead and escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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‎12-17-2018 12:40

‎12-17-2018 12:40

My Blaze stopped working and Fitbit offered me a 25% discount on a new one.  Thanks but no thanks.
No wonder the Blaze was discontinued.  Should have gone Apple.

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